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- Tasks: Assist customers with digital banking services and resolve inquiries over the phone.
- Company: Leading customer service provider with a supportive work culture.
- Benefits: Full-time role, career development opportunities, and comprehensive training.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Strong communication skills and experience in financial services.
- Other info: Flexible shifts from Monday to Saturday in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider is looking for someone to assist customers in using digital services and resolving banking inquiries over the phone.
Candidates should have great communication skills, a background in financial services, and a caring attitude.
This is a full-time permanent role based in Newcastle, offering a supportive work environment and opportunities for career development.
The position may involve shifts from Monday to Saturday with robust training.
Digital Banking Support Specialist in Newcastle upon Tyne employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Banking Support Specialist in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of digital banking services. Brush up on common customer inquiries and how to resolve them. This will show that you're not just a great communicator, but also knowledgeable in the field!
✨Tip Number 2
Practice your phone skills! Role-play with a friend or family member to get comfortable handling customer queries. The more you practice, the more confident you'll be when it comes to those real calls.
✨Tip Number 3
Don’t forget to highlight your caring attitude during interviews. Share examples of how you've gone above and beyond for customers in the past. It’s all about showing that you genuinely care about helping others!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and get that job. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Digital Banking Support Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your application highlights your communication skills. Use clear and friendly language to show us you can connect with people easily.
Tailor Your Experience: We want to see how your background in financial services makes you a great fit for this role. Be specific about your previous experiences and how they relate to assisting customers with digital banking inquiries.
Express Your Caring Attitude: A caring attitude is key for us at StudySmarter. In your application, share examples of how you've gone the extra mile for customers or colleagues in the past. It’ll help us see your passion for customer service.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Teleperformance SE
✨Know Your Digital Banking Stuff
Make sure you brush up on the latest digital banking trends and services. Familiarise yourself with common banking inquiries and how to resolve them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role is all about assisting customers over the phone, practice clear and concise communication. You might want to do a mock interview with a friend where you explain complex banking concepts in simple terms. This will help you demonstrate your ability to connect with customers.
✨Emphasise Your Caring Attitude
Prepare examples from your past experiences where you've gone above and beyond for a customer. This could be a time when you resolved an issue or provided exceptional service. Highlighting your caring attitude will resonate well with the interviewers.
✨Be Ready for Shift Questions
Since the position may involve shifts from Monday to Saturday, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the team. This will demonstrate your commitment to the role and the company.
