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- Tasks: Assist customers with travel insurance queries and process their policies efficiently.
- Company: Join Aviva, a leading name in travel insurance with a supportive team culture.
- Benefits: Work from home, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and empathy.
- Why this job: Make a difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a background in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Day to day responsibilities of the Customer Service Representative include:
- Customer Service processing for Aviva travel customers' policies.
- Handling call demand for our banking partner.
- Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers.
- Managing complex medical queries and screening customers' medical conditions.
- Adhering to mandatory call scripts on all calls.
- Using multiple systems simultaneously.
- Owning and handling FCA regulated complaints through to completion.
- Direct responsibility for handling underwriting risks with a focus on customer protection.
- Identifying and recording vulnerability, where patience, empathy, and support are critical.
- Complying with strict FCA regulations around compliance with a key focus on customer protection.
Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place. It is imperative that you maintain a professional working environment as you would if you were coming to an office. You are responsible for ensuring you have a dedicated workspace free of noise and distraction to comply with your contractual obligations. This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation.
You should enjoy working with others and like being a team player. You can speak and write clearly and confidently. You possess emotional intelligence, meaning you are able to empathise, be kind, and interact well with others. You are open to different ways of thinking and new ideas, and you can think logically when making decisions. Having a forward-thinking mindset focused on resolving challenges is essential.
Taking ownership and not being afraid to take on new tasks, develop, and have a self-driven mindset is important. You must be proficient in using/navigating PC systems within a fast-paced environment. Fantastic verbal and communication skills are required, along with comprehensive experience within a customer service environment. An open mind and positive attitude in response to feedback will help you improve.
The ability to establish collaborative customer relationships, a good attitude, and the ability to interact with various people are crucial. Strong written skills with attention to detail, a professional and friendly manner, and a good, consistent typing speed are also necessary. You should take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Customer Service Specialist - Aviva Travel Insurance - Work in Newcastle upon Tyne employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Aviva and their travel insurance policies. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires fantastic verbal and written skills, try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls.
✨Tip Number 3
Show off your emotional intelligence! Be prepared to discuss how you've handled complex situations in the past. Use examples that highlight your empathy and ability to support customers, especially when dealing with sensitive issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service, especially any work with insurance or complex queries, as this will show us you understand the job.
Show Off Your Communication Skills: Since you'll be dealing with customers and their queries, it's crucial to demonstrate your strong written communication skills. Use clear, concise language and make sure there are no typos – we want to see your attention to detail!
Emphasise Empathy and Teamwork: In your application, let us know about times you've shown empathy or worked well in a team. This role requires emotional intelligence, so sharing examples will help us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Familiarise yourself with Aviva's travel insurance policies and the specific responsibilities of a Customer Service Specialist. Understanding the nuances of medical queries and FCA regulations will show that you're serious about the role.
✨Showcase Your Empathy
Since this role requires emotional intelligence, prepare examples from your past experiences where you've demonstrated patience and empathy. Think about times when you’ve handled difficult customer situations and how you resolved them.
✨Practice Your Communication Skills
Clear and confident communication is key. Consider doing mock interviews or practice answering common customer service questions. This will help you articulate your thoughts better and showcase your strong verbal skills.
✨Set Up Your Workspace
Since this is a work-from-home position, ensure your interview environment is professional and free from distractions. A tidy, quiet space will not only help you focus but also demonstrate your commitment to maintaining a professional attitude.