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- Tasks: Lead engaging training sessions and help new hires thrive in their roles.
- Company: Join a dynamic team focused on growth and development.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference by shaping the skills of future talent.
- Qualifications: 2+ years in training with strong communication and collaboration skills.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities to include but not be limited to the following:
- Facilitate training; identify root causes of performance gaps during new-hire onboarding, provide refresher training, and conduct cross-training.
- Ensure all new hires or internally promoted trainers go through the Trainer Readiness program designed, developed and administered by the vendor.
- Maintain proficiency in business knowledge, learning expertise, and facilitation skills on a quarterly basis.
- Vendor Training Manager will record and share quarterly Trainer Readiness performance with the Client team.
- Underperforming trainers have two attempts per quarter to achieve proficiency; trainers who do not meet quarterly readiness are not allowed to facilitate training until proficiency is achieved. The vendor will provide the documented remediation process addressing performance gaps.
- Attend and participate in all T3s (train-the-trainer) sessions for updated and new Client materials.
- Plan, design and deliver training sessions, including ad-hoc training, for both new and existing team members.
- Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
- Communicate with diverse audiences (e.g., employees, management, other sites) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
- Flag discrepancies in the training material to the Client Training Team.
- Ensure training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles.
- Manage participation during training delivery to maximize contribution, test for understanding, observe behavior and adjust delivery method as necessary.
- Support stakeholders through performance consulting to qualify development and training requests.
- Maintain enablement content materials and provide feedback to the curriculum design team to ensure content is up-to-date and relevant.
- Collaborate with Business Partners to ensure training content is updated and aligned with policy launches and UI updates.
- Analyze training needs and develop strategies to improve courses and training documentation.
- Conduct analysis to identify needs and recommend appropriate solutions distinguishing between training, communication, coaching and development opportunities.
- Provide end-of-class feedback to reduce errors and improve processes.
- Ongoing readiness evaluation/procedures/enablement content; contribute to improving training effectiveness by participating in development of new approaches, techniques, and materials.
- Obtain pass score on language proficiency assessment. Expectations will be set by Client Training Team.
Requirements:
- 2+ years of experience in a training role in a technical support or client care operation.
- Good knowledge of Quality/Process Improvement techniques.
- High level of energy, drive, enthusiasm, initiative and commitment; excellent communication, consulting, influencing and interpersonal skills.
- Proven track record of collaborating with cross-functional groups to produce results.
- Passion for ensuring a world-class support experience for our community.
- Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.
Trainer in Manchester employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current trainers or those in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common training scenarios. Think about how you would handle performance gaps or design a training session. This will show your potential employer that you're ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your passion for training! During interviews, share stories about how you've made a difference in previous roles. Highlight your enthusiasm for creating a world-class support experience – it’s what sets us apart!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team of trainers who are dedicated to making a real impact.
We think you need these skills to ace Trainer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainer role. Highlight your relevant experience in training, facilitation, and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves communicating with diverse audiences, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Highlight Your Passion for Training: We love seeing candidates who are genuinely passionate about training and development. Share your enthusiasm for creating engaging learning experiences and any innovative training methods you've used in the past. Let us know why you’re excited about this opportunity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Teleperformance SE
✨Know Your Training Stuff
Make sure you brush up on your training methodologies and techniques. Be ready to discuss how you've identified performance gaps in the past and what strategies you've used to address them. This shows that you not only understand the role but can also bring valuable insights to the table.
✨Show Off Your Communication Skills
Since you'll be communicating with diverse audiences, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated training content or policies in previous roles. This will demonstrate your ability to engage and influence others.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life training situations. Think about how you would handle a trainee struggling to grasp a concept or how you'd adapt your training style for different learning preferences. Having these scenarios in mind will help you respond thoughtfully and showcase your problem-solving skills.
✨Highlight Your Collaborative Spirit
Collaboration is key in this role, so come prepared with examples of how you've worked with cross-functional teams. Discuss any projects where you partnered with others to improve training materials or processes. This will show that you're a team player who values input from various stakeholders.
