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- Tasks: Investigate and resolve customer complaints about tech insurance policies.
- Company: Leading customer service company based in Manchester.
- Benefits: Great employee benefits, supportive environment, and career progression opportunities.
- Why this job: Make a difference by ensuring fair complaint processing and regulatory compliance.
- Qualifications: One year of experience in complaints handling and strong communication skills.
- Other info: Join a dynamic team focused on customer satisfaction and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service company in Manchester is seeking a Complaints Handler to investigate and resolve customer complaints related to mobile phone and technology insurance policies.
Candidates must have at least one year of experience in complaints handling or customer resolutions in a regulated environment, and possess strong communication and problem-solving skills.
This position is crucial for ensuring complaints are processed fairly and meet regulatory standards. The role offers a range of employee benefits, a supportive environment, and opportunities for progression.
Tech Insurance Complaints Investigator in Manchester employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Insurance Complaints Investigator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your experience to demonstrate how you've successfully resolved complaints in the past. This will help you stand out as a candidate who can handle the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tech Insurance Complaints Investigator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling or customer resolutions. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer complaints and how your background makes you a perfect fit for our team. Keep it engaging and relevant!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Make sure you understand the ins and outs of mobile phone and technology insurance policies. Brush up on common complaints and resolutions in this area, as it’ll show you’re serious about the role and can handle the specifics.
✨Showcase Your Experience
Be ready to discuss your previous experience in complaints handling or customer resolutions. Prepare specific examples that highlight your problem-solving skills and how you’ve successfully navigated challenging situations in a regulated environment.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully to demonstrate your ability to communicate effectively with customers.
✨Understand Regulatory Standards
Familiarise yourself with the regulatory standards relevant to complaints handling in the tech insurance sector. Being able to discuss these standards will show that you’re not only knowledgeable but also committed to processing complaints fairly and ethically.
