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For Companies At a Glance
- Tasks: Help customers navigate digital services and resolve banking queries with a personal touch.
- Company: Join Virgin Money, a forward-thinking financial services provider with a focus on customer care.
- Benefits: Enjoy 28 days holiday, career development opportunities, and a supportive work environment.
- Other info: Flexible shifts, training provided, and exciting employee discounts on travel and tech.
- Why this job: Make a real difference in customers' lives while growing your skills in a dynamic team.
- Qualifications: Curiosity, excellent communication, and a positive attitude are key to success here.
The predicted salary is between 25000 - 30000 £ per year.
Key Responsibilities
- Help customers use digital services by educating and guiding them through processes.
- Resolve banking queries and provide solutions that meet customer needs.
- Engage in heartfelt conversations to understand customer desires and recommend the best solutions.
- Collaborate with colleagues across contact centres to ensure customers have the right support.
Desired Qualifications and Skills
- Insatiable curiosity; ask questions and seek best solutions for customers.
- Excellent communication skills and the ability to build rapport with diverse personalities.
- Flexible and positive approach to meet customer needs and business demands.
- Demonstrated enthusiasm to work as a team and achieve collective goals promptly.
- Digital‑first mindset to support companywide expectations and brand growth.
- Positive attitude and genuine desire to exceed customer expectations.
- Working knowledge of Microsoft Office applications.
- Experience in financial services and knowledge of banking products.
- Ability to make in‑the‑moment decisions and excellent communication within a contact centre environment.
Working Hours & Training
- Shifts: Monday to Saturday from 7.00 am to 9.30 pm, Sunday in the afternoon. Must be able to work any shifts within these times.
- Training: 2.5 weeks.
- Contract type: Full‑time Permanent (40 hours per week). Please note no time‑off or holiday requests are allowed during the first 8 weeks to allow for full training.
Background Checks
- Right to Work in the UK.
- Criminal Record Check.
- Credit Check.
- Other associated checks.
- 3‑year employment history check.
Benefits
- 28 days holiday (including bank holidays), increasing to 30 days after 1‑year service anniversary.
- Length of service and monthly recognition awards.
- Opportunities for career development and progression.
- Employee welfare support with free access to Mental Health Employee Assistance programme.
- Pension scheme.
Additional Perks
- Discounted holidays, flights and hotels.
- Discounted utility bills.
- Cineworld tickets – up to 55% off.
- Virgin Trains – 20% off.
- Virgin Experience Days – 20% off.
- 25% off O2 and 20% off EE Mobile Contracts.
- Sony – 20% off Mobile Phones.
- Ray‑Ban – 20% off.
Customer Service Representative - Virgin Money (CYBG) - Remote in Manchester employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) - Remote in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Money's values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Show off your digital skills! Since this role is all about helping customers navigate digital services, be ready to discuss your experience with technology and how you've used it to enhance customer interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) - Remote in Manchester
Some tips for your application 🫡
Show Your Curiosity: We love a candidate who’s curious! When you’re writing your application, highlight your insatiable curiosity and how it drives you to ask questions and find the best solutions for customers. This will show us that you’re ready to engage with our customers and help them navigate their banking needs.
Communicate Clearly: Excellent communication is key in this role. Make sure your application reflects your ability to build rapport with diverse personalities. Use clear and friendly language to demonstrate how you can connect with customers and colleagues alike.
Emphasise Team Spirit: We’re all about teamwork at StudySmarter! In your application, share examples of how you’ve worked collaboratively in the past. Show us your enthusiasm for achieving collective goals and how you can contribute to our supportive environment.
Be Digital-First: Since we’re looking for a digital-first mindset, make sure to mention any experience you have with digital services or tools. Highlight your familiarity with Microsoft Office applications and any relevant tech skills that can help you thrive in this role.
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you brush up on Virgin Money's digital services and banking products. Familiarise yourself with common customer queries and think about how you would resolve them. This will show your insatiable curiosity and readiness to help customers.
✨Show Off Your Communication Skills
Practice engaging in conversations that demonstrate your ability to build rapport with diverse personalities. You might want to role-play with a friend or family member, focusing on active listening and responding empathetically to their needs.
✨Be Flexible and Positive
During the interview, highlight your flexible approach to meeting customer needs. Share examples of how you've adapted to changing situations in the past, and maintain a positive attitude throughout the conversation to reflect the company’s values.
✨Team Player Vibes
Emphasise your enthusiasm for teamwork by sharing experiences where you collaborated with others to achieve goals. Mention any specific instances where you supported colleagues or contributed to a collective effort, as this aligns with the role's requirements.