At a Glance
- Tasks: Deliver exceptional customer service by resolving complaints with empathy and clarity.
- Company: Join a leading UK banking client focused on customer satisfaction.
- Benefits: Enjoy perks like savings discounts, wellbeing resources, and a workplace pension.
- Other info: Remote role with opportunities for personal and professional growth.
- Why this job: Make a real difference by turning customer frustrations into loyalty.
- Qualifications: Experience in banking or financial services and strong communication skills required.
Join Our Complaints Team – Where Empathy Meets Excellence. We believe that even when things go wrong, we have the power to make them right – and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
No holidays or time off can be taken during your first 8 weeks of employment.
What You'll Be Doing
- Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care, whether it's over the phone or in writing.
- Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise.
- Champion a customer‑first culture, helping shape a service experience that is thoughtful and effective.
- Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution.
- Be the final voice of support – resolving issues with confidence and compassion when customers need us most.
- Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes.
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels.
- Use your problem‑solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers.
- Have excellent attention to detail.
- Be knowledgeable of our client's process and products and how best to support the customer.
Qualifications
- You have at least one year's experience in the banking or financial services industry.
- You're a seasoned complaint handler with experience in regulated environments, or you have spent a year or more in the banking or financial services world and are ready to take your skills to the next level.
- You've written final responses and know how to communicate clearly, fairly, and with impact.
- You're confident and resilient when speaking to customers – whether it's a tough call or a thoughtful email.
- You thrive in fast‑paced environments and embrace change with a positive mindset.
- You're comfortable working to targets and deadlines without compromising on quality.
- You have a sharp eye for detail and a strong sense of fairness.
- You're great at simplifying complex issues and explaining them in a way that is engaging and easy to understand.
- You quickly grasp key regulations and understand how they shape our decisions.
- You're deeply empathetic, always putting yourself in the customer's shoes, and taking full ownership of their journey.
Values We Look For
- Process Excellence – Doing things well and always striving to improve.
- Collaboration – Enjoy working with others and being a team player.
- Communication – Speak and write clearly and confidently.
- Emotional Intelligence – Empathize, be kind, and be good with others.
- Open‑Mindedness – Be open to different ways of thinking and new ideas.
- Critical Thinking – Think logically when making decisions.
- Solution Orientation – Forward‑thinking mindset focused on resolving challenges.
- Entrepreneurship – Take ownership, be self‑driven, and embrace new tasks.
Skills Needed
- A professional, polite, and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills.
- A good listener who can convey empathy, patience, and understanding.
- Confident and proactive in dealing with difficult situations and conversations.
- High levels of accuracy and attention to detail.
- Driven to work towards achievable targets.
Benefits
- Perks at Work – Savings discounts and free online classes.
- Help@Hand – Savings discounts, podcast, wellbeing resources, webinars, access to GP's, mental health support, financial advice, legal advice.
- Critical Illness – up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards – For the best of the best.
- Refer‑A‑Friend earns up to £1,200.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress – Here to support TP journey.
Customer Service Specialist - UK Banking Client - Remote in Luton employer: Teleperformance SE
Join a dynamic and empathetic team dedicated to transforming customer complaints into loyalty, all from the comfort of your home. Our remote work culture prioritises employee wellbeing with comprehensive support resources, including mental health services and professional development opportunities. With a commitment to excellence and collaboration, we empower our Customer Service Specialists to thrive in a fast-paced environment while enjoying competitive benefits and recognition for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - UK Banking Client - Remote in Luton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Teleperformance SE. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Teleperformance SE.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Teleperformance SE's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Teleperformance SE
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Teleperformance SE.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Teleperformance SE will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Teleperformance SE employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
