At a Glance
- Tasks: Provide remote BSL interpreting to bridge communication gaps.
- Company: Join a supportive team dedicated to inclusivity and communication.
- Benefits: Earn £43.96 per hour, plus bonuses and flexible working hours.
- Other info: Enjoy perks like discounts, wellbeing resources, and career development.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Must have Level 6 NVQ in BSL and interpreting experience.
The predicted salary is between 43.96 - 43.96 £ per hour.
We are seeking qualified and professional BSL Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This work‐from‐home position offers flexible hours and competitive pay.
Responsibilities
- Provide effective Video Remote Interpreting.
- Support and model the company's mission and values.
- Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
- Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record‐keeping.
- Demonstrate the ability to adapt quickly to new and changing technologies.
- Multitask between interpreting effectively and utilizing calls.
- Participate in company‐sponsored training for professional development.
- Exhibit the ability to meet performance expectations with minimal supervision.
- Work effectively in a fast‐paced, dynamic environment.
- Demonstrate strong interpersonal skills in all settings.
Minimum Qualifications
- Level 6 NVQ Certificate in British Sign Language.
- Level 6 NVQ Diploma in Sign Language Interpreting.
- Technical knowledge for interpreting IT/Customer Support calls.
- Ability to provide accurate interpretation.
- Good understanding of Deaf culture.
- Three to five years of experience in a professional BSL interpretation support role.
- Baseline Personnel Screening Standard (BPSS) vetting.
Essential Competencies
- Empathy and Understanding – genuine care and empathy.
- Clarity and Professionalism – clear, jargon‐free communication.
- Consistency and Reliability – consistent support across all interactions.
- Listening Skills – active listening without rushing.
- Organisational Skills – excellent attention to detail, time‐keeping, planning and scheduling.
- Follow‐Up and Resolution – timely follow‐up for sensitive or brand‐related cases.
Benefits
- Perks at Work – savings discounts and free online classes.
- Help@Hand – savings discounts, podcasts, wellbeing resources, webinars, access to GP, mental health, financial and legal advice.
- Critical Illness – up to £10,000.
- Cycle to Work Scheme.
- Eye care support voucher.
- Holiday Purchase Scheme.
- Length‐of‐Service awards.
- Workplace pension.
- Monthly Inspire Awards – for the best of the best.
- Refer‐A‐Friend – earn up to £1,200.
- Monthly wellbeing webinars.
- Dedicated Employee Experience Progress – support digital journey.
British Sign Language (BSL) Interpreter - Work from home - Remote in London employer: Teleperformance SE
Join a forward-thinking company that values flexibility and professional growth, offering BSL Interpreters the opportunity to work from home with competitive pay and a supportive work culture. With a focus on employee wellbeing, you will benefit from various perks including savings discounts, access to mental health resources, and opportunities for professional development through company-sponsored training. This role not only allows you to make a meaningful impact in the lives of deaf and hearing individuals but also fosters a collaborative environment where your skills and contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land British Sign Language (BSL) Interpreter - Work from home - Remote in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Teleperformance SE might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace British Sign Language (BSL) Interpreter - Work from home - Remote in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Teleperformance SE know if you can meet their needs without any hiccups!
Tailor Your Application to Teleperformance SE:Every company has its vibe and customer approach. Research Teleperformance SE's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Teleperformance SE
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Teleperformance SE.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
