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- Tasks: Provide exceptional customer service via phone, email, webchat, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Embrace a culture of collaboration, communication, and continuous improvement.
- Why this job: Make a real difference by helping customers in the banking and financial services sector.
- Qualifications: 1 year of experience in banking or financial services required.
The predicted salary is between 30000 - 48000 £ per year.
Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 year’s previous experience in the Banking and Financial Service Industry.
Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels.
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers.
- Have excellent attention to detail.
- Be knowledgeable of our client's process and products and how best to support the customer.
Qualities & Traits
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills Required
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with outgoing nature.
- Excellent verbal communication skills.
- A good listener who can convey empathy, patience and understanding.
- Confident and proactive to deal with difficult situations and conversations.
- High levels of accuracy and attention to detail.
- Be driven to work towards achievable targets.
Teleperformance certified as great place to work UK in 2023! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Customer Service Specialist - Banking and Financial Services in Liverpool employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services in Liverpool
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your solution-oriented mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Teleperformance family.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in the Banking and Financial Services sector, and don’t forget to showcase your problem-solving skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous experience makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and confidently. Use proper grammar and structure to demonstrate your professionalism.
Apply Through Our Website: We encourage you to apply through our official website. It’s the best way to ensure your application gets to us safely and securely. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Make sure you brush up on the banking and financial services industry. Familiarise yourself with common processes, products, and regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and provide solutions under pressure.
✨Emphasise Emotional Intelligence
During the interview, highlight your ability to empathise with customers. Share experiences where you’ve shown patience and understanding, especially in challenging situations. This is key for a Customer Service Specialist role, as it reflects your capability to create positive customer experiences.
✨Be a Team Player
Collaboration is crucial in this role, so be ready to discuss how you work well with others. Mention any team projects or experiences where you contributed to a collective goal. This will show that you’re not just focused on individual success but also value teamwork.