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- Tasks: Support customers with Visa and Immigration queries via calls and emails.
- Company: Join the Teleperformance family, a leader in customer service.
- Benefits: 28 days' holiday, discounts, wellness classes, and career progression opportunities.
- Other info: Fast-paced environment with potential job offer within 24 hours.
- Why this job: Make a difference by helping customers navigate important processes from home.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
Applicants must hold a current valid UK or Irish passport and must also have been continuously resident in the UK for a minimum of three years. Unfortunately, due to the level of security vetting required for this role, we are unable to accept applications from candidates who do not meet these requirements.
Key Skills:
- Strong verbal and written skills with attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer service experience.
- Experience of working in a target-driven environment to a high standard.
- PC skills and the ability to navigate multiple systems competently.
- Consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast-paced, engaging environment.
We are looking for a team of experienced work-from-home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this will be the role for you! A clean criminal record is required. Please include your CV in your application. You must also have home broadband and be able to connect via Ethernet cable (10m supplied).
Day-to-Day Responsibilities:
- Start your day by signing into your systems, ensuring you are ready for the day ahead.
- Provide support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
- Work energetically and enthusiastically as part of a high-performing Customer Operations team.
- Strive to achieve targets while responding to all queries in a polite and professional manner.
Benefits:
- On-line recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme featuring discounts, special offers, and exclusive employee deals.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24/365.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
Customer Service Representative - UKVI Domestic - Remote in Leicester employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - UKVI Domestic - Remote in Leicester
✨Tip Number 1
Get your tech sorted before applying! Make sure your home broadband is up to scratch and that you can connect via Ethernet. This shows you're ready to hit the ground running in a remote role.
✨Tip Number 2
Brush up on your customer service skills! Think about past experiences where you've handled queries or complaints. Be ready to share these stories during interviews to show how you can thrive in a fast-paced environment.
✨Tip Number 3
Practice your verbal and written communication! Since this role involves a lot of interaction, being able to articulate your thoughts clearly will set you apart. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our Teleperformance family!
We think you need these skills to ace Customer Service Representative - UKVI Domestic - Remote in Leicester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong verbal and written skills in your application. We want to see how you can communicate effectively, so don’t hold back on showcasing your attention to detail!
Tailor Your CV: When you send us your CV, tailor it to reflect your customer service experience and any relevant roles you've had. We love seeing how your past experiences align with what we’re looking for!
Be Professional and Friendly: Remember, we’re looking for a professional yet friendly telephone manner. In your application, let your personality shine through while maintaining that professional edge!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us, and we can’t wait to hear from you.
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Make sure you’re familiar with the Visa and Immigration process. Brush up on common queries customers might have, so you can show that you’re ready to provide support and guidance right from the get-go.
✨Show Off Your Communication Skills
Since strong verbal and written skills are key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend to refine your telephone manner and ensure you come across as professional and friendly.
✨Demonstrate Your Customer Service Experience
Be prepared to share specific examples from your past roles where you’ve excelled in customer service. Highlight situations where you took ownership of a problem and resolved it positively, showing your resilience and dedication to service excellence.
✨Get Tech-Savvy
Familiarise yourself with navigating multiple systems and ensure your PC skills are sharp. During the interview, mention any relevant software or tools you’ve used before, as this will show you can hit the ground running in a fast-paced environment.