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- Tasks: Lead and optimise contact centre operations to drive profitability and meet financial goals.
- Company: Global leader in customer management with a focus on growth and efficiency.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Join a high-performing team and make a real impact in customer management.
- Qualifications: Extensive experience in managing campaigns and strong leadership skills.
- Other info: Exciting opportunity for career growth in a supportive culture.
The predicted salary is between 43200 - 72000 £ per year.
A global leader in customer management is looking for a Senior Contact Centre Manager in Newcastle upon Tyne. This role involves driving profitability through efficient process management and ensuring operational financial goals are met.
The ideal candidate will have extensive experience in managing complex campaigns, building strong client relationships, and achieving financial targets. Leadership experience and the ability to create a positive team culture are essential.
This is an exciting opportunity to contribute to a high-performing environment.
Head of Contact Center Operations & Growth employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Contact Center Operations & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Contact Center Operations role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their values, recent achievements, and challenges they face in customer management. This will help you tailor your responses and show them you’re genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've built strong teams and fostered a positive culture in previous roles. This is key for a position focused on driving profitability and achieving financial targets.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Head of Contact Center Operations & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Contact Center Operations & Growth role. Highlight your leadership experience and any successful campaigns you've managed to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in customer management can drive profitability and team culture at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Quantify your successes, like how you met financial targets or improved processes, to give us a clear picture of your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Teleperformance SE
✨Know Your Numbers
Make sure you’re familiar with key performance indicators relevant to contact centre operations. Be ready to discuss how you've driven profitability and met financial goals in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience. Think about how you've built strong teams and fostered a positive culture, as this will resonate well with the interviewers.
✨Understand the Company’s Vision
Research the company’s approach to customer management and their growth strategies. Being able to align your experience with their goals will show that you’re genuinely interested in contributing to their success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges in managing complex campaigns. Practise articulating your thought process and decision-making skills to demonstrate your strategic thinking.
