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- Tasks: Provide top-notch customer service and handle inquiries about government support.
- Company: Leading customer service firm in Gateshead with a community-focused mission.
- Benefits: Full-time position with competitive pay and opportunities for growth.
- Why this job: Make a real difference by supporting your community during challenging times.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Office-based role with a dynamic team environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service firm in Gateshead is seeking Full-time Inbound Telephone Customer Service Specialists. You will provide excellent service while handling inquiries related to employment and government support.
The ideal candidate should possess:
- Strong communication skills
- Customer service experience
- The ability to multitask efficiently
This is an office-based position with no remote work available, contributing to essential government campaigns to help support the community during challenging times.
Impactful Inbound Customer Service Specialist (Gov Benefits) in Gateshead employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Impactful Inbound Customer Service Specialist (Gov Benefits) in Gateshead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling inquiries, try role-playing with a friend or family member. This will help you feel more confident when answering questions and dealing with customer concerns.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, be prepared to discuss examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can handle the fast-paced environment of inbound customer service.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Impactful Inbound Customer Service Specialist (Gov Benefits) in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone with strong communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Highlight your experience with government support or employment inquiries, as this will show us you're a great fit for the role.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A bit of authenticity can go a long way in making your application stand out.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this impactful role!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Customer Service Specialist and the specific government benefits you'll be dealing with. Brush up on common inquiries related to employment and government support so you can speak confidently about them.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Multitasking Abilities
Prepare examples from your past experience where you've successfully managed multiple tasks at once. This could be handling several customer inquiries simultaneously or balancing different responsibilities in a previous job. Be ready to share these stories during the interview.
✨Emphasise Your Customer Service Experience
Highlight your previous customer service roles and the skills you've gained from them. Be specific about how you've resolved customer issues and contributed to positive outcomes, especially in high-pressure situations. This will show that you're well-equipped for the challenges of the position.
