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- Tasks: Provide top-notch customer service over the phone, helping people navigate government support.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Enjoy discounts, wellbeing resources, and a supportive work environment.
- Why this job: Make an impact during tough times while developing your skills in a fast-paced role.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Office-based role in Gateshead with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Your day will start by signing into your systems, ensuring you are ready for the fast-paced day ahead. You will be a Telephone Customer Service Specialist providing excellent service to a diverse range of customers and employers. You will work on an inbound Telephone channel handling inquiries about employment status in line with government guidelines, general claims, payments, advances and the impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. Are you driven to serve a real purpose, helping people as we face the hardship of the cost of living crisis?
Benefits and rewards:
- Help@Hand - Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Role specifics and eligibility:
The role requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the following checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check — for a period three years leading up to your application. We will require documented evidence of your three year history, such as employer/education references, payslips/P45, and other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was (e.g., travel, study, unemployment, volunteering).
If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Are you ready to join a team that serves a real purpose in the challenging environment we face?
Responsibilities:
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment
- A can-do attitude with the ability to interact with lots of different people
- Professional and friendly telephone manner with the ability to show empathy when needed
- Customer service experience
- Experience of working within a target-driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multitask
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
- Ability to work within a fast-paced, challenging and rewarding environment
Location and work arrangement:
We are looking for a team of experienced Full-time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Customer Service Expert - Gateshead onsite (Government Contract) employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Gateshead onsite (Government Contract)
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on the organisation's values and how they align with your own. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephone customer service, try role-playing with a friend or family member. Focus on being friendly, professional, and empathetic – just like you would with real customers.
✨Tip Number 3
Prepare for common questions! Think about how you would handle specific customer scenarios or challenges. Being ready with examples will help you stand out and show that you can think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you top of mind as they make their decision.
We think you need these skills to ace Customer Service Expert - Gateshead onsite (Government Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Expert. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about helping people, share specific examples of your customer service experience. Talk about how you've handled inquiries or resolved issues in the past, especially in fast-paced environments.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Expert. Familiarise yourself with government guidelines related to employment status and Universal Credit claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves helping people during tough times, be prepared to demonstrate your empathy and understanding. Think of examples from your past experiences where you've successfully handled sensitive customer inquiries or provided support to someone in need.
✨Practice Your Communication Skills
As a Telephone Customer Service Specialist, strong verbal skills are crucial. Practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and maintaining a friendly tone.
✨Prepare for the Fast-Paced Environment
This role is all about handling inquiries efficiently. Be ready to discuss how you manage your time and multitask under pressure. Share specific examples of how you've thrived in a target-driven environment, as this will show you can keep up with the demands of the job.
