At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team with a focus on customer satisfaction and personal growth.
- Benefits: Enjoy discounts, wellbeing resources, and a cycle to work scheme.
- Other info: Dynamic workplace with opportunities for career advancement and monthly awards.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Benefits include:
- Help@Hand - Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Job Overview:
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to perform this role through company-led training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation achieve its goals.
- Educate customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified.
- Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
- Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolve complaints and errors quickly, ensuring that the relationship with the customer is fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications:
- Experience of working in a customer service environment and managing relationships with customers.
- Excellent organisational and time management skills to meet performance measures and customer needs.
- Process Excellence - Strive to improve on your work.
- Collaboration - Enjoy working with others as a team player.
- Communication - Speak and write clearly and confidently.
- Emotional Intelligence - Ability to empathise and be kind to others.
- Open-Mindedness - Open to different ways of thinking and new ideas.
- Critical Thinking - Think logically when making decisions.
- Solution Orientation - Focused on resolving challenges.
- Entrepreneurship - Take ownership and develop a self-driven mindset.
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Customer Service Advisor in Gateshead employer: Teleperformance SE
As a Customer Service Advisor, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and growth. With access to a range of benefits including mental health support, financial advice, and a cycle to work scheme, our company fosters a culture of collaboration and excellence, ensuring you have the tools and resources needed to succeed. Join us to be part of a team that values your contributions and offers opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gateshead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and prepared to tackle any questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the role.
We think you need these skills to ace Customer Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer service and how it aligns with our goals at StudySmarter. We want to see how you can bring your unique skills to the table!
Showcase Your Communication Skills:Since communication is key in this role, use clear and confident language in your written application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your writing prowess!
Emphasise Problem-Solving Abilities:We’re looking for someone who can think critically and resolve issues effectively. In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the solution-oriented mindset we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance SE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they support their customers' financial goals. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Highlight situations where you resolved complaints or educated customers on services, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Emotional Intelligence
During the interview, be sure to showcase your emotional intelligence. Share examples of how you've empathised with customers in challenging situations and how you maintained a positive relationship, as this is crucial for a Customer Service Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest and helps you determine if it’s the right fit for you.
