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- Tasks: Provide expert advice on employee relations and manage complex cases remotely.
- Company: Join a progressive HR team focused on people and innovation.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team that values creativity and continuous improvement.
- Why this job: Make a real difference in employee wellbeing and support within a dynamic environment.
- Qualifications: HR qualification or equivalent experience, with strong knowledge of UK employment law.
The predicted salary is between 40000 - 50000 £ per year.
Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk.
The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS/LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation.
The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support.
Qualifications
- Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar.
- OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable.
- Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential).
Work Experience
- 2 years of recent HR employee relations specialist experience in a contact centre environment, or
- 3 years of recent HR employee relations specialist experience in another high-paced industry, or
- 4 years of HR generalist experience in any industry.
Experience of dealing with ACAS; and employment tribunal claims.
Desirable Certifications
- Prior mediation training/certified mediator.
Competencies and Specific Skills
- Takes responsibility for own performance
- Works on own initiative
- Tactical mindset
- Compassionate
- Achievement driven
- Excellent analytical ability
- Exceptional attention to detail
- Excellent communication skills - verbal and written
- Excellent influencing and negotiation skills
- Flexibility
- Resourceful
- Committed
- TP brand ambassador
- Courageous
- Empathetic
- Lives and breathes the company values
- Self-motivated
- Team player
- Creative thinker
- Confident to challenge
- Advanced levels of resilience and focus
- Continuous improvement mindset
- Excellent organisational skills
- Priority management skills
- Credible
- Trustworthy
- Dependable
- Courageous
- Empathetic
Employee Relations Specialist - Remote employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Specialist - Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in employee relations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of employment law and current HR trends. We want you to be the go-to expert in the room, so practice answering common questions and scenarios related to employee relations.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific cases where you’ve successfully managed grievances or improved employee wellbeing. This will demonstrate your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Employee Relations Specialist - Remote
Some tips for your application 🫡
Show Your Passion for Employee Relations: When writing your application, let your enthusiasm for employee relations shine through. We want to see how you connect with our ethos of 'We acknowledge, we support, we move forward'. Share specific examples that highlight your commitment to improving employee experiences.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role. Highlight your relevant experience in HR and employee relations, especially any work with ACAS or tribunal claims. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Make sure you brush up on the latest employment laws in the UK and Northern Ireland, as well as any relevant experience with ACAS and tribunal claims. Being able to discuss these topics confidently will show that you're not just familiar with the basics but are also ready to tackle complex cases.
✨Showcase Your Compassion
As an Employee Relations Specialist, empathy is key. Prepare examples from your past experiences where you've successfully supported employees through difficult situations. This will demonstrate your ability to handle sensitive matters with care and professionalism.
✨Be a Problem Solver
Think of specific instances where you've had to navigate challenging employee relations issues. Highlight your tactical mindset and how you approached these problems creatively. This will illustrate your capability to challenge the status quo and find effective solutions.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Whether it's discussing grievance procedures or performance management, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your verbal communication skills.