Teleperformance SE in the United Kingdom is seeking an experienced Customer Service Team Leader to inspire and manage a busy team delivering service for a UK banking client. You will coach, develop and mentor Agents to achieve qualitative and quantitative targets while ensuring full compliance with client rules and procedures.
You will foster a customer-centric culture focused on NPS, AHT and operational efficiency, conduct regular 1:1s, oversee performance reviews, and handle absence and
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Customer Service Team Lead - Inspire, Coach & Drive Excellence employer: Teleperformance SE
Teleperformance SE is an exceptional employer that champions operational excellence and values its employees' contributions in a dynamic, hybrid working environment. With a strong focus on leadership development and stakeholder engagement, the company offers ample opportunities for professional growth while fostering a collaborative and inclusive work culture. Joining Teleperformance means being part of a global team dedicated to delivering high-quality results for prestigious clients in the luxury retail sector.
