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- Tasks: Assist customers with travel insurance queries and provide top-notch service.
- Company: Join Aviva, a leader in travel insurance with a focus on customer care.
- Benefits: Enjoy discounts, wellbeing resources, and a supportive work environment.
- Other info: Work from home with a dedicated workspace for optimal productivity.
- Why this job: Make a difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Day to day responsibilities of the Customer Service Representative include:
- Customer Service processing Aviva travel customers' policies
- Handling call demand for our banking partner
- Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers
- Dealing with complex medical queries and screening customers' medical conditions
- Adhering to mandatory call scripts on all calls
- Using multiple systems simultaneously
- Owning and handling FCA regulated complaints through to completion
- Direct responsibility handling underwriting risks with caution and customer protection at the forefront
- Identifying and recording vulnerability, where patience, empathy and support are critical
- Complying with strict FCA regulations around compliance with a key focus on customer protection
Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. It is imperative that you maintain a professional working environment as you would if you were coming to an office. You must have a dedicated workspace free of noise and distraction to comply with your contractual obligations.
Must be proficient in using/navigating PC systems within a fast-paced environment. Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Within the role you'll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.
Qualifications:
- Fantastic verbal/communication skills
- Comprehensive experience within a customer service environment
- Open mind and positive attitude in response to feedback
- Ability to establish collaborative customer relationships
- Good attitude and ability to interact with different people
- Strong written skills with attention to detail
- Professional and friendly manner
- Consistent typing speed
Benefits:
- Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Customer Service Specialist - Aviva Travel Insurance - Work employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work
✨Tip Number 1
Get to know the company! Research Aviva and their travel insurance policies. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Be ready to discuss how you've handled complex situations in the past. Think of examples where you’ve turned a negative experience into a positive one for a customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up after applying!
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and any relevant skills that match the job description, like handling complex queries or using multiple systems.
Show Off Your Communication Skills: Since this role requires fantastic verbal and written communication skills, don’t shy away from showcasing these in your application. Use clear, concise language and make sure to proofread for any typos or errors.
Demonstrate Empathy and Patience: In your application, share examples of how you've dealt with vulnerable customers or complex situations in the past. This will show us that you understand the importance of empathy and support in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Familiarise yourself with Aviva's travel insurance policies and the common queries customers might have. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires fantastic verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with expressing yourself.
✨Demonstrate Empathy and Patience
Prepare examples from your past experiences where you've dealt with complex customer issues. Highlight how you showed empathy and patience, as these qualities are crucial for handling vulnerable customers.
✨Create a Professional Environment
Since this is a work-from-home position, ensure your interview space is quiet and free from distractions. This not only shows professionalism but also helps you focus during the interview.