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- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join Natwest, a leading bank with a focus on customer satisfaction.
- Benefits: Enjoy discounts, wellbeing resources, and a supportive work environment.
- Other info: Remote role with great career progression and monthly awards for excellence.
- Why this job: Make a real difference in people's financial lives while developing your skills.
- Qualifications: Strong communication and organisational skills; teamwork is key!
The predicted salary is between 30000 - 40000 £ per year.
Benefits:
- Savings Discounts
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP's
- Mental Health Support
- Financial Advice
- Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – for the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Overview:
You will provide proactive and reactive service to ensure our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools needed to perform this role, including company‑led training and time in the Grad Bay.
Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers about the different ways they can conduct banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures while providing customers with a seamless and positive experience.
- Take correct actions to deliver good customer outcomes; review and mitigate gaps to ensure positive outcomes.
- Conduct financial reviews and provide customers with accurate information allowing them to make informed decisions on financial products and services.
- Balance proactive conversations with planned customer meetings and manage diary.
- Support the bank’s way of working to help as many customers as possible.
- Maintain relationships with colleagues in the department to support customers and keep aware of wider business aims.
- Resolve complaints and errors quickly, restoring the customer relationship.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications:
Credit, criminal, sanctions and fraud checks will be completed. The successful candidate must be able to provide evidence of the last 2 years of employment history and the last 5 years of address history.
Required Skills:
- Excellent organisational and time‑management skills to meet performance measures and customer needs.
- Strong communication skills – speaking and writing clearly and confidently.
- Emotional intelligence – the ability to empathise and be kind.
- Team‑player mindset, enjoying collaboration with others.
Customer Expert - Natwest WAHA - Remote employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Natwest WAHA - Remote
✨Tip Number 1
Get to know the company culture! Before your interview, check out Natwest's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with your interviewers.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially those that require empathy and problem-solving. This will show that you're ready to provide outstanding service right from the get-go.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Expert - Natwest WAHA - Remote
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing outstanding customer service. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Be Clear and Confident: When writing your application, use clear and confident language. We appreciate strong communication skills, so don’t be shy about showcasing your ability to express yourself effectively.
Demonstrate Emotional Intelligence: Share examples of how you've empathised with customers or resolved conflicts. We value emotional intelligence, so let us know how you connect with people and understand their needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand Natwest's services and how they align with customer needs. Familiarise yourself with their financial products and be ready to discuss how you can help customers make informed decisions.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or educating them about services.
✨Demonstrate Emotional Intelligence
Be prepared to showcase your empathy and understanding during the interview. Think of scenarios where you've had to handle difficult customer interactions and how you managed to restore relationships. This will highlight your ability to connect with customers on a personal level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or how success is measured in the Customer Expert position. This shows you're genuinely interested in contributing to their goals.