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- Tasks: Assist customers with travel insurance queries and process their policies efficiently.
- Company: Join Aviva, a leading name in travel insurance with a supportive team culture.
- Benefits: Work from home, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and empathy.
- Why this job: Make a difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a background in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Day to day responsibilities of the Customer Service Representative include:
- Customer Service processing for Aviva travel customers' policies.
- Handling call demand for our banking partner.
- Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers.
- Managing complex medical queries and screening customers' medical conditions.
- Adhering to mandatory call scripts on all calls.
- Using multiple systems simultaneously.
- Owning and handling FCA regulated complaints through to completion.
- Direct responsibility for handling underwriting risks with a focus on customer protection.
- Identifying and recording vulnerability, where patience, empathy, and support are critical.
- Complying with strict FCA regulations around compliance with a key focus on customer protection.
Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place. It is imperative that you maintain a professional working environment as you would if you were coming to an office. You are responsible for ensuring you have a dedicated workspace free of noise and distraction to comply with your contractual obligations. This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation.
You enjoy working with others and like being a team player. You can speak and write clearly and confidently. You possess emotional intelligence, meaning you are able to empathise, be kind, and interact well with others. You are open to different ways of thinking and new ideas, and can think logically when making decisions. You have a forward-thinking mindset focused on resolving challenges and taking ownership, not being afraid to take on new tasks. You should have a self-driven mindset and be proficient in using/navigating PC systems within a fast-paced environment.
Additional skills include:
- Fantastic verbal and communication skills.
- Comprehensive experience within a customer service environment.
- An open mind and positive attitude in response to feedback to help you improve.
- The ability to establish collaborative customer relationships.
- A good attitude and the ability to interact with various people.
- Strong written skills with attention to detail.
- A professional and friendly manner.
- A good, consistent typing speed.
- Taking ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Customer Service Specialist - Aviva Travel Insurance - Work in Coventry employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work in Coventry
✨Tip Number 1
Get to know the company! Research Aviva and their travel insurance policies. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires fantastic verbal and written skills, try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your emotional intelligence! Be prepared to discuss how you've handled complex situations in the past. Use examples that highlight your empathy and ability to connect with customers, especially when dealing with sensitive issues.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, it shows you’re proactive and ready to take ownership of your job search!
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service, especially any work with insurance or complex queries, as this will show us you understand the job.
Show Off Your Communication Skills: Since you'll be dealing with customers daily, it's crucial to demonstrate your strong written communication skills. Use clear, concise language in your application and make sure to proofread for any typos or errors.
Emphasise Empathy and Teamwork: We love candidates who can show emotional intelligence and a team player attitude. Share examples from your past experiences where you've successfully handled difficult situations with empathy and collaboration.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Familiarise yourself with Aviva's travel insurance policies and the common queries customers might have. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the role requires emotional intelligence, prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to empathise and support customers, especially when dealing with complex medical queries.
✨Practice Your Communication Skills
As communication is key, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts and showcasing your friendly manner.
✨Set Up Your Workspace
Since this is a work-from-home position, ensure your interview environment is professional and free from distractions. This not only shows your commitment but also prepares you for the actual working conditions.