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For Companies At a Glance
- Tasks: Support customers with Visa and Immigration queries in a fast-paced environment.
- Company: Join Teleperformance Ltd, a leader in customer service solutions.
- Benefits: Earn £12.21/hour, enjoy 28 days holiday, and access exclusive discounts.
- Other info: Opportunities for career growth and wellness support available.
- Why this job: Work from home, no weekends, and receive fully paid training.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 25300 - 25300 £ per year.
Job Overview
- Start Date: 11th August 2025
- Salary: £12.21 per hour
- Location: WORK FROM HOME
- Hours: 34.75 hours/week
- Shifts: Working between the hours of 09:00am - 16:45pm Monday to Thursday and Friday 09.00am - 16.30pm. NO WEEKEND WORKING.
- Training Duration: training remotely, 100% attendance required!
- Contract: Permanent
Requirements
- Applicants must hold a current valid UK or Irish passport and must also have been continuously resident in the UK for a minimum of three years.
- A clean criminal record is required.
- Please include your CV in your application.
- You must also have home broadband and be able to connect via Ethernet cable (10m supplied).
Day to day responsibilities of a Customer Service Specialist
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
- Work as part of a high performing Customer Operations team.
- Respond to all queries in a polite and professional manner.
Benefits of being a Customer Service Specialist
- On-line recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme featuring discounts, special offers, and exclusive employee deals.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP!
- Employee welfare support with free access to our Mental Health Employee Assistance programme.
- Life Assurance Cover & Pension Scheme.
- Opportunities for career development and progression.
Skills needed to be a Customer Service Specialist
- Strong verbal and written skills with attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment.
- PC skills, and the ability to navigate multiple systems competently.
- Take ownership of situations with positivity and resilience.
Customer Service Representative - UKVI Domestic - Remote in Cardiff employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - UKVI Domestic - Remote in Cardiff
✨Tip Number 1
Get your game face on! Before any interview, do a bit of research on the company and the role. Knowing what they stand for and what they expect from you can really help you shine during the conversation.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. This will help you get comfortable with common questions and boost your confidence when it’s time to chat with the real deal.
✨Tip Number 3
Dress to impress, even if it’s a remote interview! Looking smart can set the right tone and show that you’re serious about the position. Plus, it’ll help you feel more professional and ready to tackle those questions.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative - UKVI Domestic - Remote in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your strong verbal and written communication skills.
Show Your Enthusiasm: In your cover letter, let us know why you're excited about this role! We love candidates who show genuine interest in helping others and are eager to be part of our high-performing team.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward responses that demonstrate your understanding of the role and its requirements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and you might even get a job offer within 24 hours. How cool is that?
How to prepare for a job interview at Teleperformance SE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the Visa and Immigration process, as well as the specific requirements mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. Remember, a friendly and professional telephone manner is key, so don’t hesitate to showcase your personality!
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to take ownership of a situation or resolve a customer issue. Be ready to discuss these experiences during the interview. Highlighting your resilience and positive attitude in challenging situations will show that you can thrive in a fast-paced environment.
✨Prepare for Remote Work Questions
As this position is remote, be prepared to discuss your home office setup and how you plan to stay productive. Mention your reliable internet connection and your ability to connect via Ethernet cable. This shows that you're ready to hit the ground running from day one!