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For Companies At a Glance
- Tasks: Help customers navigate digital services and resolve banking queries with a personal touch.
- Company: Join Virgin Money, a forward-thinking financial services provider with a focus on customer care.
- Benefits: Enjoy 28 days holiday, career development opportunities, and exclusive discounts on travel and tech.
- Other info: Flexible shifts, full training provided, and a vibrant team culture await you!
- Why this job: Make a real difference in customers' lives while growing your skills in a supportive environment.
- Qualifications: Curiosity, excellent communication, and a positive attitude are key to success in this role.
The predicted salary is between 25000 - 30000 £ per year.
Key Responsibilities
- Help customers use digital services by educating and guiding them through processes.
- Resolve banking queries and provide solutions that meet customer needs.
- Engage in heartfelt conversations to understand customer desires and recommend the best solutions.
- Collaborate with colleagues across contact centres to ensure customers have the right support.
Desired Qualifications and Skills
- Insatiable curiosity; ask questions and seek best solutions for customers.
- Excellent communication skills and the ability to build rapport with diverse personalities.
- Flexible and positive approach to meet customer needs and business demands.
- Demonstrated enthusiasm to work as a team and achieve collective goals promptly.
- Digital‑first mindset to support companywide expectations and brand growth.
- Positive attitude and genuine desire to exceed customer expectations.
- Working knowledge of Microsoft Office applications.
- Experience in financial services and knowledge of banking products.
- Ability to make in‑the‑moment decisions and excellent communication within a contact centre environment.
Working Hours & Training
- Shifts: Monday to Saturday from 7.00 am to 9.30 pm, Sunday in the afternoon. Must be able to work any shifts within these times.
- Training: 2.5 weeks.
- Contract type: Full‑time Permanent (40 hours per week). Please note no time‑off or holiday requests are allowed during the first 8 weeks to allow for full training.
Background Checks
- Right to Work in the UK.
- Criminal Record Check.
- Credit Check.
- Other associated checks.
- 3‑year employment history check.
Benefits
- 28 days holiday (including bank holidays), increasing to 30 days after 1‑year service anniversary.
- Length of service and monthly recognition awards.
- Opportunities for career development and progression.
- Employee welfare support with free access to Mental Health Employee Assistance programme.
- Pension scheme.
Additional Perks
- Discounted holidays, flights and hotels.
- Discounted utility bills.
- Cineworld tickets – up to 55% off.
- Virgin Trains – 20% off.
- Virgin Experience Days – 20% off.
- 25% off O2 and 20% off EE Mobile Contracts.
- Sony – 20% off Mobile Phones.
- Ray‑Ban – 20% off.
Customer Service Representative - Virgin Money (CYBG) - Remote in Bradford employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) - Remote in Bradford
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Money's values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Show off your digital skills! Since this role is all about helping customers with digital services, be ready to discuss your experience with technology and how you've used it to solve problems in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) - Remote in Bradford
Some tips for your application 🫡
Show Your Curiosity: We love candidates who are curious! Make sure to highlight your insatiable curiosity in your application. Share examples of how you've asked questions and sought the best solutions for customers in previous roles.
Communicate Clearly: Excellent communication is key for us at StudySmarter. Use your application to demonstrate your ability to build rapport with diverse personalities. A friendly tone and clear examples will help you stand out!
Emphasise Team Spirit: We're all about teamwork here! In your written application, mention any experiences where you've collaborated with others to achieve goals. Show us that you're enthusiastic about working together to support our customers.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your digital-first mindset and any relevant experience in financial services. We want to see how you can contribute to our mission, so don’t hold back!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Familiarise yourself with Virgin Money's digital services and banking products. Be ready to discuss how you can help customers navigate these services and resolve their queries effectively.
✨Show Off Your Communication Skills
Practice engaging in conversations that demonstrate your ability to build rapport. Think of examples where you've successfully connected with diverse personalities and how you resolved their issues.
✨Embrace Flexibility
Be prepared to discuss how you can adapt to changing customer needs and business demands. Share experiences where you've had to think on your feet and make quick decisions in a contact centre environment.
✨Team Player Vibes
Highlight your enthusiasm for teamwork. Prepare examples of how you've collaborated with colleagues to achieve collective goals, ensuring customers receive the best support possible.