Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and help clients achieve their financial goals.
- Company: Join Natwest, a leading bank with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, wellbeing resources, and flexible working hours.
- Other info: Remote nightshift role with great team support and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29120 - 29120 £ per year.
Benefits:
- Savings Discounts
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Job Overview:
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
- Support the bank's way of working to help as many customers as possible.
- Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolve complaints and errors quickly and make sure that the relationship with the customer is fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Key Duties:
- Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- Hone organisational skills, managing your diary and balancing proactive conversations with planned customer meetings.
Qualifications:
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs, and you enjoy working with others as a team player.
Background checks: Credit, Criminal, Sanctions and Fraud check will be completed. Must be able to evidence the last 2 years employment history and the last 5 years address history.
Communication—You can speak and write clearly and in a confident manner.
Compensation & Benefits: £29,120 annual salary. Ideal for maintaining a work life balance while still being part of a team.
Customer Expert - Natwest WAHA Nightshift - Remote in Bournemouth employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Natwest WAHA Nightshift - Remote in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Natwest and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Expert - Natwest WAHA Nightshift - Remote in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Expert. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing outstanding customer service, share specific examples from your past experiences where you've gone above and beyond for customers. We want to see your passion for helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand. We appreciate straightforwardness, just like we do with our customers!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance SE
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of providing outstanding service, which is key for this role.
✨Understand Financial Products
Familiarise yourself with basic financial products and services that Natwest offers. Being able to discuss these confidently will demonstrate your proactive approach and help you connect with the interviewers, showing that you're genuinely interested in helping customers meet their financial goals.
✨Show Off Your Organisational Skills
Since the role involves managing your diary and balancing conversations with meetings, be prepared to talk about how you stay organised. Share any tools or methods you use to keep track of tasks and appointments, as this will highlight your time management skills.
✨Be a Team Player
This job requires collaboration with colleagues, so be ready to discuss your experience working in teams. Share examples of how you've supported your teammates or contributed to group goals, as this will show that you can maintain strong relationships and work towards the wider aims of the business.