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- Tasks: Support customers with Visa and Immigration queries via calls and emails.
- Company: Join the Teleperformance family, a leader in customer service.
- Benefits: 28 days' holiday, discounts, wellness classes, and career progression opportunities.
- Other info: Fast-paced environment with potential job offer within 24 hours.
- Why this job: Make a difference by helping customers navigate important processes from home.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
Applicants must hold a current valid UK or Irish passport and must also have been continuously resident in the UK for a minimum of three years. Unfortunately, due to the level of security vetting required for this role, we are unable to accept applications from candidates who do not meet these requirements.
Key Skills:
- Strong verbal and written skills with attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer service experience.
- Experience of working in a target-driven environment to a high standard.
- PC skills and the ability to navigate multiple systems competently.
- Consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast-paced, engaging environment.
We are looking for a team of experienced work-from-home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this will be the role for you! A clean criminal record is required. Please include your CV in your application. You must also have home broadband and be able to connect via Ethernet cable (10m supplied).
Day-to-Day Responsibilities:
- Start your day by signing into your systems, ensuring you are ready for the day ahead.
- Provide support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
- Work energetically and enthusiastically as part of a high-performing Customer Operations team.
- Strive to achieve targets while responding to all queries in a polite and professional manner.
Benefits:
- Online recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme featuring discounts, special offers, and exclusive employee deals from many retailer partners.
- Free wellness, kids, and learning classes through our Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24/7.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
Customer Service Representative - UKVI Domestic - Remote in Bolton employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - UKVI Domestic - Remote in Bolton
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Brush up on customer service best practices and be ready to share examples of how you've handled tough situations in the past. We want to see that you can keep your cool and provide excellent service, even when things get hectic!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction over the phone and email, we recommend doing some mock calls or writing sample emails. This will help you feel more confident and show off your professional and friendly manner during the real deal.
✨Tip Number 3
Don’t forget to highlight your tech skills! You’ll need to navigate multiple systems, so be prepared to discuss your experience with different software and tools. If you’ve got a good typing speed, let us know – it’s a big plus for this role!
✨Tip Number 4
Finally, apply through our website! It’s the quickest way to get your application in front of us. Plus, you might just land that job offer within 24 hours. So, what are you waiting for? Get your CV ready and hit that apply button!
We think you need these skills to ace Customer Service Representative - UKVI Domestic - Remote in Bolton
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong verbal and written skills in your application. We want to see how you can communicate effectively, so don’t hold back on showcasing your attention to detail!
Tailor Your CV: When you send us your CV, tailor it to reflect your customer service experience and any relevant roles you've had. We love seeing how your background fits with what we’re looking for, so make it personal!
Be Professional and Friendly: In your application, let your personality shine through! We’re looking for a professional yet friendly tone, so make sure your writing reflects that vibe. Remember, we want to see the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get you started on this exciting journey with us at StudySmarter.
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the Visa and Immigration process, as well as the specific responsibilities of a Customer Service Representative. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your strong verbal and written communication skills during the interview. Be prepared to give examples of how you've successfully interacted with customers in the past, especially in fast-paced environments. This will demonstrate your ability to handle the demands of the role.
✨Be Positive and Resilient
The interviewers will be looking for candidates who can take ownership of situations with a positive attitude. Share experiences where you've overcome challenges or maintained a friendly demeanour under pressure. This will showcase your resilience and dedication to service excellence.
✨Prepare for Technical Questions
Since you'll be navigating multiple systems, brush up on your PC skills and typing speed. Expect questions about how you manage technology in a customer service setting. Being able to discuss your experience with different systems will set you apart from other candidates.