At a Glance
- Tasks: Assist customers with online subscriptions and provide exceptional support through calls, webchat, and emails.
- Company: Join Teleperformance, a global leader in customer management with a vibrant team culture.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a supportive work environment.
- Other info: Receive comprehensive training and enjoy excellent career progression opportunities.
- Why this job: Be the voice that makes a difference for customers while developing your skills.
- Qualifications: Passion for customer service, great communication skills, and tech-savvy.
The predicted salary is between 30000 - 42000 £ per year.
Could this be the opportunity you have been waiting for? As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role, such as:
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will play a key role in providing information and support to a global customer base and create a unique customer experience through inbound calling line, webchat and responding to emails.
Typical Day
You will start your day signing into your systems, making sure you are ready for the day ahead. You will engage with a variety of customers who have questions regarding their online subscription. You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts – this could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable. Working in a fast‑paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your A game at all times. With an hour of rest time (made up of 30 minutes for lunch and two 15‑minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
Training
The start of your journey with Teleperformance: we provide two weeks of classroom‑based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
Benefits and Perks
- Perks at Work – Savings Discounts/Free Online Classes
- Help@Hand – Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Background Checks
The role you are applying for requires you to be vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the following checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check – for a period three years leading up to your application. We will require documented evidence of your three‑year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, eg travel, study, unemployment, volunteering etc.
If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Qualifications and Questions
- Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?
- Can you use your great communication skills to provide top‑tier customer service through phone, live chat and email?
- Are you customer focused with a proactive and self‑motivated approach to how you work?
- Do you have good technological skills (both on PCs and in using mobile applications)?
Values We Look For
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open‑Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
If you are thinking this sounds like you and you are answering YES to our questions, then you could be our next customer service superstar! We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment. We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi‑channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award‑winning training programmes and exceptional training teams are on hand to help to make this happen.
Customer Service Specialist - Bristol onsite in Bath employer: Teleperformance SE
At Teleperformance, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Bristol that fosters collaboration and personal growth. With comprehensive training programmes, a variety of employee benefits including mental health support and a cycle to work scheme, we ensure our team members are well-supported and motivated to deliver outstanding customer service. Join us to be part of a global community where your contributions are valued and career advancement is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Bristol onsite in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you get comfortable with problem-solving on the spot and improve your communication skills, which are key for this role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Teleperformance is looking for people who can connect with customers, so don’t be afraid to show your enthusiasm and passion for delivering great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us, making it easier for you to land that dream job.
We think you need these skills to ace Customer Service Specialist - Bristol onsite in Bath
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your responses. Remember, we’re looking for people who can connect with customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you a great fit for the Customer Service Specialist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application as strong as possible.
How to prepare for a job interview at Teleperformance SE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with common customer queries and how to resolve them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle real-life scenarios.
✨Show Off Your Communication Skills
Since this role involves engaging with customers through various channels, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether it was over the phone, via email, or through live chat.
✨Demonstrate Emotional Intelligence
Employers love candidates who can empathise with customers. Think of situations where you’ve had to handle difficult conversations or resolve conflicts. Be ready to share these experiences during your interview to showcase your emotional intelligence and ability to connect with customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training programmes, and opportunities for progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
