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- Tasks: Provide remote BSL interpreting support and ensure effective communication.
- Company: Join a supportive team dedicated to bridging communication gaps.
- Benefits: Flexible hours, competitive pay, and wellness resources.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Level 6 NVQ in BSL and experience in interpreting required.
- Other info: Enjoy perks like discounts, wellbeing webinars, and career progression.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.
Responsibilities
- Provide effective Video Remote Interpreting Support and model the company's mission and values.
- Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
- Exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
- Demonstrate the ability to adapt quickly to new and changing technologies.
- Multitask between interpreting effectively and utilizing calls.
- Participate in company sponsored training for Professional Development.
- Communicate clearly and accurately, whether on the phone or by email, avoiding jargon, and being patient with customer questions.
- Establish a clear and supportive response that remains consistent across all interactions.
- Actively listen to customers to accurately address their concerns and identify suitable solutions.
- Exhibit excellent attention to detail, time keeping along with strong planning and scheduling abilities.
- Timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.
- Meet performance expectations with minimal supervision.
- Work effectively in a fast-paced, dynamic environment.
- Demonstrate strong interpersonal skills in all settings.
Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.
What you get from us
- Perks at Work - Savings Discounts/Free Online Classes.
- Help@Hand - Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to GP's, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness - up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards - For the best of the best.
- Refer-A-Friend earns up to £1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress - Here to support your journey.
Vetting and Security Checks
For the role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check.
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering).
- Basic Criminal Records Check.
- Employment/Academic History Check - for a period three years leading up to your application.
We will require documented evidence of your three-year history, including employer/education references, payslips/P45, and other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g., travel, study, unemployment, volunteering etc.
Minimum Qualification Requirements
- Level 6 NVQ Certificate in British Sign Language.
- Level 6 NVQ Diploma in Sign Language Interpreting.
- Technical knowledge for interpreting IT/Customer Support calls.
- Able to provide accurate interpretation.
- Good understanding of Deaf culture.
- Three to five years' experience in interpreting (working experience in a professional BSL interpretation support role).
ESSENTIAL COMPETENCIES
- Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
British Sign Language (BSL) Interpreter - Work from home in Bath employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land British Sign Language (BSL) Interpreter - Work from home in Bath
✨Tip Number 1
Network like a pro! Reach out to fellow interpreters and professionals in the field. Join online forums or social media groups where you can share experiences and job leads. The more connections we have, the better our chances of landing that perfect role!
✨Tip Number 2
Practice your skills regularly! Whether it’s through mock interpreting sessions or engaging with deaf communities, staying sharp is key. We want to show potential employers that we’re not just qualified, but also passionate about what we do.
✨Tip Number 3
Prepare for interviews by researching the company and its values. We should be ready to discuss how our skills align with their mission. Tailoring our responses to reflect their culture can really set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get that application in!
We think you need these skills to ace British Sign Language (BSL) Interpreter - Work from home in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the BSL Interpreter role. Highlight your relevant experience and skills that match the job description, like your interpreting qualifications and customer service abilities.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how you’ve used them in real-life situations. Share examples of how you've effectively communicated between deaf and hearing individuals, and any tech-savvy skills you have that relate to remote interpreting.
Be Professional and Personable: While we want to see your professional side, don’t forget to let your personality shine through! Show us your empathy and understanding in your application, as these traits are key for a BSL Interpreter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Teleperformance SE
✨Know Your BSL Inside Out
Make sure you brush up on your British Sign Language skills before the interview. Familiarise yourself with common interpreting scenarios and practice conveying messages clearly and accurately. This will not only boost your confidence but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Since this role involves supporting communication between deaf and hearing individuals, be prepared to discuss your customer service experience. Think of examples where you've shown empathy and understanding, especially in challenging situations. Highlight how you maintained professionalism while ensuring effective communication.
✨Be Tech-Savvy
As a remote interpreter, you'll need to adapt quickly to new technologies. Familiarise yourself with video conferencing tools and any specific software the company might use. During the interview, mention any relevant tech experience you have, as this will show you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your interpreting skills and decision-making abilities. Practice responding to hypothetical situations where you need to demonstrate your ability to multitask and handle sensitive cases. This will help you articulate your thought process and problem-solving skills effectively.