At a Glance
- Tasks: Engage with customers via phone, chat, and email to ensure satisfaction.
- Company: Join a leading multinational company in vibrant Lisbon.
- Benefits: Free accommodation, flight tickets, private health insurance, and training courses.
- Other info: Exciting opportunity for growth in a dynamic, supportive environment.
- Why this job: Make a real impact by delighting customers and building strong relationships.
- Qualifications: Fluent in Hebrew and good English, with customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Do you have EU citizenship or a work permit for Portugal? Are you willing to relocate to Portugal?
Communicate with customers via phone, chat and email.
Track cases to ensure they are closed in an efficient and timely manner.
Maintain high customer satisfaction while representing a major brand.
Provide and maintain strong, professional relationships with all partners and show empathy at all times.
Work towards achieving goals as set by the customer and internal.
- Fluency in Hebrew (minimum C1) and good understanding of English (minimum B2).
- Valid work permit for Portugal or European Union citizenship.
- Experience in customer service / call centre environment (preferred).
- Excellent communication and interpersonal skills and team spirit.
- Fast learning capacity.
- Able to handle confidential and/or highly sensitive information.
What's in it for you:
- An excellent career opportunity in a multinational leading company.
- Flight ticket to Portugal and annual flight home (within Europe), with pick-up at the airport & drop off at accommodation.
- Free accommodation at one of our shared apartments.
- Free training courses & full training by certified instructors.
- Private health insurance from day one in the company only applicable for candidates living outside of Portugal.
Customer Delight for Social Media - Hebrew speaker in Lisbon employer: Teleperformance Portugal
Join a dynamic and supportive team in Lisbon, where your role as a Customer Delight specialist will not only enhance customer satisfaction but also offer you exceptional career growth opportunities within a leading multinational company. Enjoy unique benefits such as free accommodation, annual flight home, and comprehensive training, all while working in a vibrant city that embraces cultural diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delight for Social Media - Hebrew speaker in Lisbon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance Portugal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance Portugal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delight for Social Media - Hebrew speaker in Lisbon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance Portugal:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance Portugal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance Portugal!
How to prepare for a job interview at Teleperformance Portugal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
