Job Overview - Aviva Travel Inbound Customer Service Specialist Salary: £25,073.49 Per Annum - £13.45 per hour Site: Work From Home Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours) Training: Up to 26 Days ( No holidays or appointments will be authorised during first 9 weeks of employment ) Contract: Permanent Probity : DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history ( Day to day responsibilities of the Customer Service Representative Customer Service processing Aviva travel customers policies Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers Dealing with complex medical queries and screening customers’ medical conditions Owning and handling FCA regulated complaints through to completion Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind Identifying and recording vulnerability, where patience, empathy and support are critical Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. needed to be a Customer Service Representative Comprehensive experience within a customer service environment Have an open mind and positive attitude in response to feedback to help you improve The ability to establish collaborative customer relationships A good, consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence Other Info/Work From Home Requirements Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. It is imperative that you maintain a professional working environment as you would if you were coming to an office This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation Benefits of being a Customer Service Representative Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal ...
Customer Service Specialist - Aviva Travel Insurance - Work From Home in Wareham employer: Teleperformance Ltd
Join our dynamic team as a Customer Service Advisor in the heart of Belfast City Centre, where we prioritise your work-life balance and offer a competitive salary of £27,976. Enjoy a supportive work culture with numerous employee benefits, including savings discounts, mental health support, and opportunities for professional growth. With flexible working arrangements and a commitment to your well-being, we provide an environment where you can thrive both personally and professionally.
