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For Companies At a Glance
- Tasks: Own and develop strategic IT relationships with public sector clients.
- Company: Join a leading tech company focused on public sector innovation.
- Benefits: Flexible hybrid working, competitive salary, and career growth opportunities.
- Why this job: Be a trusted advisor and make a real impact in the public sector.
- Qualifications: 5+ years in technical account management and strong leadership skills.
- Other info: Dynamic role with opportunities to engage with senior stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Account Manager (TAM) is a senior, client‑facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap.
Key Objectives
- Own the strategic IT relationship with assigned client.
- Lead forward‑looking IT and technology discussions with client IT and Executive stakeholders.
- Ensure alignment with Public Sector governance, security, and compliance expectations.
- Position TP as a long‑term strategic technology partner.
Key Responsibilities
- Strategic Client Engagement
- IT Strategy & Roadmap Alignment
- Public Sector Governance & Risk
- Operational Assurance
- Internal Stakeholder Collaboration
Skills and Experience
Essential:
- 5+ years in technical account, service delivery, or managed services roles
- Strong leadership presence with senior client stakeholders.
- Confident communicator with the ability to explain technical issues in business terms.
- Ability to lead calmly and decisively during high‑impact incidents.
- Executive engagement
- Broad enterprise IT knowledge
- Deep understanding of IT service management, incident response, and change governance.
Desirable:
- Proven experience supporting Public Sector or highly regulated clients.
- Experience working with multi‑supplier environments and external technology partners.
Working Pattern
Full‑time role with flexibility to support executive engagement and critical client events. UK based with remote or hybrid working.
Technical Account Manager – Public Sector employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager – Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and tech industries. Attend relevant events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of IT service management and public sector governance. We want you to be able to discuss how you can align client strategies with technology roadmaps confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Account Manager – Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in technical account management and any work you've done with public sector clients. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and navigated complex IT environments.
Showcase Your Communication Skills: As a TAM, you'll need to communicate effectively with both technical and non-technical stakeholders. In your application, demonstrate your ability to break down complex concepts into simple terms. We love clear and confident communicators!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Client
Before the interview, research Teleperformance and their role in the Public Sector. Understand their key clients, recent projects, and how they align with public sector governance and compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Technical Savvy
Be prepared to discuss your technical expertise and how it relates to the needs of public sector clients. Use specific examples from your past experience where you've successfully managed IT relationships or led strategic discussions. This will highlight your ability to communicate complex technical issues in business terms.
✨Demonstrate Leadership Skills
As a Technical Account Manager, you'll need to exhibit strong leadership presence. Think of scenarios where you've had to lead during high-impact incidents or engage with senior stakeholders. Share these experiences to illustrate your calmness and decisiveness under pressure.
✨Align with Their Vision
Understand Teleperformance's technology roadmap and how it aligns with client strategies. Be ready to discuss how you can position them as a long-term strategic partner. This shows that you’re not just looking for a job, but are invested in their future success.