At a Glance
- Tasks: Provide support and guidance in visa and immigration processes while answering customer queries.
- Company: Join a top-rated employer known for its commitment to excellence and employee satisfaction.
- Benefits: Competitive salary, paid training, virtual events, and access to mental health support.
- Other info: Enjoy a dynamic work environment with opportunities for career progression and team celebrations.
- Why this job: Make a real difference by helping people navigate important processes from the comfort of home.
- Qualifications: Fluent in Dutch and English with strong communication skills and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is repeatedly recognised by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required.
- Contract: Permanent
- ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) regarding the visa and immigration process and directing customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate through multiple systems easily.
- Good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls.
- This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that.
- We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drinks! Depending on the location.
Is there anything else we have to offer? Always, and to name just a few...
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app.
- Access to external GPs with an unlimited number of video consultations, each up to 20 minutes long.
- Access to online mental health support with registered therapists (subject to referral via the helpline).
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers.
- Targeted incentives and prizes.
- Employee engagement activities.
- Perks at work.
- WOW points.
Remote Customer Service - (Dutch) in Swansea employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service - (Dutch) in Swansea
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at Teleperformance. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview like it’s the big match! Research common customer service scenarios and think about how you’d handle them. Show us your problem-solving skills and that you can keep your cool under pressure.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experiences and skills, especially in both English and Dutch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our awesome company culture.
We think you need these skills to ace Remote Customer Service - (Dutch) in Swansea
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service experience and any relevant skills in both Dutch and English. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get to the point. Avoid jargon and keep your sentences short. This makes it easier for us to see why you’d be a fantastic addition to our customer service team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Specialist, especially in a remote setting. Familiarise yourself with common customer service scenarios and how to handle them, particularly in relation to visa and immigration processes. This will show that you're prepared and genuinely interested in the position.
✨Practice Your Dutch
Since this role requires fluency in Dutch, practice speaking and writing in Dutch before your interview. You might be asked to demonstrate your language skills, so being comfortable with both languages will give you an edge. Consider role-playing common customer interactions with a friend or family member.
✨Show Your Enthusiasm
Employers love candidates who are passionate about their work. During the interview, express your excitement about helping customers and being part of a high-performing team. Share examples of how you've positively impacted customer experiences in the past to illustrate your enthusiasm.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or opportunities for progression within the company. It shows that you're engaged and thinking about your future with them, which is always a plus!
