At a Glance
- Tasks: Support customers with visa and immigration queries in a fast-paced environment.
- Company: Join a top-rated employer known for its inclusive culture and career growth.
- Benefits: Paid training, remote work, employee assistance programme, and fun team events.
- Other info: Dynamic team atmosphere with opportunities for internal progression and exciting perks.
- Why this job: Make a real difference while building relationships and enhancing your skills.
- Qualifications: Fluent in Dutch and English, strong communication skills, and customer service experience.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is repeatedly recognised by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required.
- Contract: Permanent
- ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) regarding the visa and immigration process and directing customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate through multiple systems easily.
- Good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls.
- This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that.
- We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drinks! Depending on the location.
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app.
- Access to external GPs with an unlimited number of video consultations, each lasting up to 20 minutes.
- Access to online mental health support with registered therapists (subject to referral via the helpline).
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers.
- Targeted incentives and prizes.
- Employee engagement activities.
- Perks at work.
- WOW points.
Remote Customer Service - (Dutch) in Surrey employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive salaries and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities. Join us to accelerate your career in a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service - (Dutch) in Surrey
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those already working at Teleperformance. A friendly chat can sometimes lead to a referral, which is like having a secret weapon in your job search.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for helping others shine through. Remember, they’re looking for someone who can build relationships, so be yourself and connect with the interviewer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Teleperformance.
We think you need these skills to ace Remote Customer Service - (Dutch) in Surrey
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service experience and any relevant skills in both Dutch and English. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Avoid long paragraphs and get straight to the point about why you’re the perfect candidate for the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance Ltd
✨Know the Company
Before your interview, take some time to research Teleperformance. Understand their values, mission, and what makes them a top employer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Language Skills
Since this role requires fluency in both Dutch and English, make sure to practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will give you an edge.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles. Think of specific examples where you successfully handled difficult situations or built strong relationships with customers. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, training process, or company culture. This shows that you're engaged and serious about the opportunity.
