At a Glance
- Tasks: Support customers with visa and immigration queries in a fast-paced environment.
- Company: Join a top-rated employer known for its inclusive culture and career growth.
- Benefits: Paid training, remote work, employee assistance programme, and fun team events.
- Other info: Dynamic team atmosphere with opportunities for internal progression.
- Why this job: Make a real difference while building relationships and enhancing your skills.
- Qualifications: Fluent in Dutch and English, strong communication skills, and customer service experience.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is repeatedly recognised by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: HOME WORKING - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required.
- Contract: Permanent
- ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) regarding the visa and immigration process and directing customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate through multiple systems easily.
- A good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call 'Nesting'.
- Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that.
- We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drinks! Depending on the location.
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app.
- Access to external GPs with an unlimited number of video consultations, each lasting up to 20 minutes.
- Access to online mental health support with registered therapists (subject to referral via the helpline).
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers.
- Targeted incentives and prizes.
- Employee engagement activities.
- Perks at work.
- WOW points.
Remote Customer Service - (Dutch) employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive salaries and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities. Join us to accelerate your career in a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service - (Dutch)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the job.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for the team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit your skills.
We think you need these skills to ace Remote Customer Service - (Dutch)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service experience and any relevant skills in both English and Dutch. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get to the point. Avoid jargon and keep your sentences short. This makes it easier for us to see your qualifications and understand why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Specialist and what it entails. Familiarise yourself with common customer service scenarios, especially in the context of visa and immigration processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Dutch
Since this role requires fluency in Dutch, practice speaking and writing in Dutch before your interview. You might be asked to demonstrate your language skills, so consider preparing some responses to common interview questions in both English and Dutch to showcase your proficiency.
✨Show Your People Skills
Customer service is all about building relationships. Be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to remain professional and friendly, even in challenging situations, as this is key for the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You could ask about the training process, team dynamics, or opportunities for progression within the company. It’s a great way to demonstrate that you’re serious about joining their team.
