At a Glance
- Tasks: Audit content moderation decisions and provide feedback to enhance performance.
- Company: Join a dynamic team focused on quality and community support.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to mentor and lead improvement initiatives.
- Why this job: Make a real impact by ensuring accuracy and supporting a vibrant online community.
- Qualifications: 2 years in quality control, strong Excel skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities to include but not be limited to the following:
- Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
- Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
- Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
- Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
- Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
- Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
- Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
- Mentor new Quality & Policy Experts on the use of audit tools and systems.
- Develop process documentation and aggregate feedback about the functionality of audit tools.
- Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
- Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
Recommended Qualifications:
- Passion for providing support to people with accuracy and empathy.
- 2 years' experience in a quality control environment.
- Written and verbal language proficiency in English and at least one local language supported at the site.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
- Experience with Tableau/Power BI or other similar tools is a plus.
- Exceptional attention to detail and nuance.
- Preferred trust and safety experience.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Strong critical thinking and problem-solving skills.
- Ability to multitask and work independently in an unstructured environment.
Quality and Policy Expert employer: Teleperformance Ltd
As a Quality and Policy Expert at our company, you will thrive in a dynamic work environment that values accuracy, empathy, and continuous improvement. We offer comprehensive training and mentorship opportunities to support your professional growth, alongside a collaborative culture that encourages innovation and the sharing of ideas. Located in a vibrant area, our workplace is designed to foster creativity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Policy Expert
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality & Policy Expert role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of content policies and operational guidelines. We want you to be the expert they’re looking for, so dive deep into the company’s products and community standards before you step into that interview room.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve identified inefficiencies or trends in past roles. We love candidates who can think critically and suggest actionable solutions, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who are eager to support our community with accuracy and empathy.
We think you need these skills to ace Quality and Policy Expert
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality & Policy Expert role. Highlight your relevant experience in quality control and any specific skills that match the job description, like your proficiency with Excel or experience in a dynamic environment.
Showcase Your Passion:We love candidates who are passionate about supporting others with accuracy and empathy. Share examples from your past experiences where you’ve demonstrated these qualities, especially in a quality control setting.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out, and ensure your language is professional yet approachable, just like we are at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s content policies and operational guidelines. Brush up on their products and community standards so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Be prepared to talk about your experience with data analysis tools like Excel, Tableau, or Power BI. Share specific examples of how you've used these tools to identify trends or improve processes in previous roles.
✨Demonstrate Your Problem-Solving Ability
Think of a few scenarios where you had to tackle inefficiencies or errors in a process. Be ready to explain your thought process and the steps you took to resolve those issues, showcasing your critical thinking skills.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, highlight your experience in collaborating with others. Share examples of how you’ve mentored colleagues or coordinated training to bridge knowledge gaps effectively.
