At a Glance
- Tasks: Make warm outbound calls to encourage blood donation appointments and assist with donor queries.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and 28 days annual leave.
- Other info: Flexible hours, onsite role in Newtownards, with excellent career growth opportunities.
- Why this job: Help save lives while working in a compassionate and supportive team environment.
- Qualifications: Passion for customer service and ability to empathise with callers.
The predicted salary is between 26436 - 26436 £ per year.
Customer Service Specialist - NHS Blood and Transplant
Location: onsite in Newtownards, Northern Ireland
Contract: Permanent, onsite working only in Newtownards, currently no work at home opportunities
Start Date: 3rd of August 2026
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 7:00am and 8:30pm, Monday to Sunday
Training: 11 Days (onsite)
Salary: £26,436.80
Is this role right for you?
- Do you have a passion for helping others?
- Do you have the ability to deliver a first-class customer experience?
- Would you enjoy being part of a highly engaged and compassionate team that represents one of our key clients, NHS Blood and Transplant?
If you can answer 'YES' to these questions, then we'd love to hear from you!
Job Overview
As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment. You will also be receiving calls from callers who are Blood donors in England or who may wish to register a decision for Organ donation. You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have a passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who'll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you'll have the chance to support the NHS Blood and Transplant Service.
Key Responsibilities
- Resolve customer inquiries with speed and precision
- Assist customers with queries
- Delight customers by providing timely, accurate and expert advice
- Deliver a service where patience, empathy and building rapport are central
- Record, track, and effectively resolve incidents and queries
- Create clear notes on customers' accounts with relevant details
- Comply with company's policies and practices
- Update your knowledge through the associated guidelines and procedures
- Manage databases, tools, applications and operating systems
- Strive to achieve first call resolution
Candidate Requirements
We believe in building a team with the right drive and passion for products and customer service. That's why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line. If we work with the things we enjoy, then work should be a pleasurable place to be.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects. We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer's thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
Here are our key benefits
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
Customer Service Specialist - Outbound (onsite role) (Newtownards) employer: Teleperformance Ltd
Teleperformance is an exceptional employer, offering a supportive and compassionate work environment in Newtownards, where you can make a real difference by helping others through your role as a Customer Service Specialist. With a strong focus on employee wellbeing, we provide extensive benefits including mental health support, professional development opportunities, and a collaborative culture that values teamwork and excellence. Join us to be part of a dedicated team that not only prioritises customer satisfaction but also invests in your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Outbound (onsite role) (Newtownards)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist - Outbound (onsite role) (Newtownards)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance Ltd!
How to prepare for a job interview at Teleperformance Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
