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- Tasks: Make warm outbound calls to encourage blood donation appointments.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy competitive salary, 28 days annual leave, and wellness resources.
- Why this job: Help save lives while working in a compassionate and supportive team.
- Qualifications: Passion for helping others and strong communication skills required.
- Other info: Flexible hours, no weekends, and excellent career growth opportunities.
The predicted salary is between 26436 - 37000 ÂŁ per year.
Location: onsite in Newtownards, Northern Ireland
Contract: Permanent, onsite working only in Newtownards, currently no work at home opportunities
Start Date: 20th April 2026
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 11:30am and 8:30pm Monday to Friday – currently no weekends worked.
Training: 10 Days (onsite 9.30am - 6pm)
Salary: ÂŁ26,436.80
Is this role right for you? Do you have a passion for helping others? Do you have the ability to deliver a first-class customer experience? Would you enjoy being part of a highly engaged and compassionate team that represents one of our key clients, NHS Blood and Transplant? If you can answer “YES” to these questions, then we’d love to hear from you!
Job Overview: As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment. You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have a passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who’ll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you’ll have the chance to support the NHS Blood and Transplant Service.
Key Responsibilities:
- Resolve customer inquiries with speed and precision
- Assist customers with queries
- Delight customers by providing timely, accurate and expert advice
- Deliver a service where patience, empathy and building rapport are central
- Record, track, and effectively resolve incidents and queries
- Create clear notes on customers’ accounts with relevant details
- Comply with company’s policies and practices
- Update your knowledge through the associated guidelines and procedures
- Manage databases, tools, applications and operating systems
- Strive to achieve first call resolution
Candidate Requirements:
We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line. If we work with the things we enjoy, then work should be a pleasurable place to be.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Outbound in Newtownards employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Outbound in Newtownards
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NHS Blood and Transplant. Understand their mission and values, and think about how your passion for helping others aligns with what they do. This will show you’re genuinely interested and can help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with people, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle those warm outbound calls like a pro.
✨Tip Number 3
Show off your empathy! During interviews, share examples of times when you’ve gone above and beyond to help someone. Highlighting your emotional intelligence will resonate well with the team, especially since they value compassion in their customer interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows you’re keen on joining the team.
We think you need these skills to ace Customer Service Specialist - Outbound in Newtownards
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about providing a first-class customer experience, especially in a role that supports NHS Blood and Transplant.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our values of collaboration, communication, and emotional intelligence.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your message effectively—this is a key skill for a Customer Service Specialist!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Teleperformance.
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist and what NHS Blood and Transplant does. Familiarise yourself with their mission and values, as well as the importance of blood donation. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Empathy
Since this role requires a lot of interaction with people who may be going through tough times, practice demonstrating empathy during your interview. Use examples from your past experiences where you've successfully handled sensitive situations or provided support to others. This will highlight your emotional intelligence and ability to connect with callers.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle an upset customer or how you ensure first call resolution. Prepare specific examples that showcase your problem-solving skills and ability to deliver excellent customer service. Practising these responses will help you feel more at ease during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you determine if it’s the right fit for you. Consider asking about the team culture, training processes, or how success is measured in the role. Thoughtful questions can leave a lasting impression on your interviewers.