Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead call centre operations, drive profitability, and enhance team performance.
- Company: Top call centre management firm in the UK with a focus on excellence.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Why this job: Shape a high-performance culture and make a real impact in a fast-paced setting.
- Qualifications: 2+ years of CCM experience and strong leadership skills.
- Other info: Join a vibrant team dedicated to operational success and client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
A leading call centre management company in the United Kingdom is seeking a Senior Manager to oversee performance in a high-paced environment. Responsibilities include driving profitability and managing operational effectiveness across teams, while maintaining excellent client relationships.
The ideal candidate will have at least 2 years of experience at the CCM level or equivalent, along with proven leadership and communication skills. This role aims to foster a high-performance culture while meeting financial and operational targets.
Senior Call Center Operations Leader in London employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Call Center Operations Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the call centre industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Senior Call Center Operations Leader role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and operational effectiveness. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven profitability and improved team performance in previous roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the best roles in the industry. Plus, it shows you're serious about joining our team and making an impact.
We think you need these skills to ace Senior Call Center Operations Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and communication skills, as well as any relevant experience in call centre management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven profitability and managed teams effectively in previous positions.
Showcase Your Achievements: Quantify your successes! Whether it’s improving team performance or enhancing client relationships, use numbers to demonstrate your impact in past roles. This will help us see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Numbers
As a Senior Call Center Operations Leader, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of profitability, operational effectiveness, and client satisfaction scores. Be ready to discuss how you've driven these metrics in your previous roles.
✨Showcase Leadership Skills
This role requires strong leadership abilities, so prepare examples that highlight your experience in managing teams. Think about specific situations where you motivated your team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Client Relationship Focus
Since maintaining excellent client relationships is crucial, be prepared to discuss how you've built and nurtured these relationships in the past. Share stories that illustrate your communication skills and ability to understand client needs, as this will show you're aligned with the company's values.
✨Cultural Fit Matters
Fostering a high-performance culture is key for this position. Research the company’s culture and values, and think about how your personal values align with theirs. During the interview, express your enthusiasm for creating a positive work environment and how you plan to contribute to that culture.
