At a Glance
- Tasks: Provide outstanding customer service and help customers with their banking needs.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Earn £27,976 annually, enjoy discounts, and access wellbeing resources.
- Other info: Flexible part-time hours available after training; great career growth opportunities.
- Why this job: Perfect for balancing work and life while making a difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24874 - 30402 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £27,976.00 annual salary
- Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad Bay (training and grad Bay will be fully office based)
- Cut down on daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Details
- Start date: Various start dates from Oct 2026
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history
Part-Time Hours Available
We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday 9:00am - 5:30pm.
Perks at Work
- Savings Discounts/Free Online Classes
- Help@Hand - Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you'll do
- Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- Hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
- Support the bank's way of working to help as many customers as possible.
- Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolve complaints and errors quickly and make sure that the relationship with the customer is fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
- Experience of working in a customer service environment and managing relationships with customers.
- Excellent organisational and time management skills to meet performance measures and customer needs.
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Values we look for you to have:
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
Please be vigilant against job scams. Teleperformance will contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Advisor - Weekends (Permanent, Part Time) in Lisburn employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Weekends (Permanent, Part Time) in Lisburn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Teleperformance Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Teleperformance Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Weekends (Permanent, Part Time) in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Teleperformance Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Teleperformance Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Teleperformance Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Teleperformance Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Teleperformance Ltd will surely appreciate.
