At a Glance
- Tasks: Provide desktop support for hardware and software issues to employees, both on-site and remotely.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Permanent position with competitive salary and opportunities for skill development.
- Other info: Opportunity for career growth in a fast-paced, evolving tech environment.
- Why this job: Be part of a dynamic team solving tech challenges and enhancing user experiences.
- Qualifications: Experience in IT support and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Permanent
Location: Dublin
Hours: 37.5 Hours per week.
About us
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
About the Role
As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.
Duties
- Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
- Software deployment and updates for all devices used in the estate
- Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
- Support and triage of major incident impacting business productivity and ability to maintain client KPIs
- Gather and submit evidence in relation to quarterly and annual security policies, and external audits
- Identifying business risks and ensuring adherence to internal and external security requirements
- Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer
Requirements
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Experience with MS Office Packages
Skills and Experience (advantageous)
- Experience and/or Qualifications in an IT field
- Experience with Windows 10 & 11
- Experience working with VDI solutions
- Experience with Cisco Networking desirable.
- Experience with MECM for software deployment, OS build and patch management
- Experience of managing and implementing Group Policy in an enterprise environment.
- Experience with Anti Virus software and managing cyber security threats
- Experience working with O365 products and services
- Working experience of ITIL and/or ISO270001 processes and procedures.
Remote Desktop Support Engineer in Highland employer: Teleperformance Ltd
Teleperformance is an exceptional employer, offering a dynamic work environment in Dublin where innovation and employee growth are at the forefront. With a commitment to professional development and a culture that values collaboration and diversity, employees enjoy comprehensive benefits and the opportunity to work with leading global brands. Join us to be part of a team that not only supports your career aspirations but also fosters a positive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Desktop Support Engineer in Highland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Remote Desktop Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experience with Windows, VDI, and networking. We want to see how you can shine in real-life scenarios, so practice makes perfect!
✨Tip Number 3
Show off your customer service skills! As a Desktop Support Engineer, you'll need to maintain a high degree of customer service. Think of examples from your past experiences where you went above and beyond to help someone out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us!
We think you need these skills to ace Remote Desktop Support Engineer in Highland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience with Windows, VDI solutions, and customer service skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your experience with software deployment, troubleshooting, and any relevant certifications. We’re looking for someone who’s ready to dive into the tech world with us.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Teleperformance!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, VDI solutions, and Cisco Networking. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant IT certifications you might have.
✨Show Off Your Customer Service Skills
As a Desktop Support Engineer, you'll need to maintain a high degree of customer service. Prepare examples of how you've handled support queries in the past, especially in challenging situations. Highlight your communication skills and ability to triage incidents effectively.
✨Familiarise Yourself with Security Protocols
Since compliance with security audits is crucial, make sure you understand the basics of internal and external security requirements. Be prepared to discuss your experience with security policies and how you've ensured adherence in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like troubleshooting a major incident or managing SLAs. Think through your problem-solving process and be ready to explain how you would approach these situations to ensure minimal disruption to business productivity.
