At a Glance
- Tasks: Audit content moderation decisions and provide feedback to enhance performance.
- Company: Join a leading tech firm focused on quality and community standards.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact by ensuring quality and supporting community guidelines.
- Qualifications: 2+ years in quality control and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
Quality & Policy Expert
- Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
- Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
- Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
- Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
- Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
- Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
- Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
- Mentor new Quality & Policy Experts on the use of audit tools and systems.
- Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
- Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
Requirements:
- 2+ years' experience in a quality control environment.
- Written and verbal language proficiency in English and at least one local language supported at the site.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
- Experience with Tableau/Power BI or other similar tools is a plus.
Quality Control Auditors in Highland employer: Teleperformance Ltd
Join a dynamic team as a Quality Control Auditor, where your expertise will directly impact the quality of our content moderation processes. We pride ourselves on fostering a collaborative work culture that values continuous learning and professional growth, offering comprehensive training and mentorship opportunities to help you excel in your role. Located in a vibrant area, our company provides a supportive environment that encourages innovation and rewards dedication, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Control Auditors in Highland
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to quality control. Think about your past experiences and how they relate to the role. We want you to shine and show off your skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Quality Control Auditors in Highland
Some tips for your application 🫡
Polish Your CV:Make sure your CV is up-to-date and tailored to the Quality Control Auditor role. Highlight your relevant experience, especially in quality control environments, and don’t forget to showcase your skills with tools like Excel and any data visualisation software.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with auditing and how you can contribute to improving performance and efficiency within our teams.
Showcase Your Analytical Skills:Since the role involves identifying trends and inefficiencies, make sure to highlight any relevant analytical experience. Talk about how you've used data to drive decisions or improve processes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s content policies and operational guidelines. Brush up on their products and community standards so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Since the role involves identifying inefficiencies and trends, be prepared to discuss your experience with data analysis tools like Excel, Tableau, or Power BI. Bring examples of how you've used these tools to drive improvements in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills and ability to provide constructive feedback. Think of specific situations where you’ve had to mentor others or improve performance metrics, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing training initiatives, or how they measure success in quality control audits.
