At a Glance
- Tasks: Ensure content moderation accuracy and provide feedback to enhance performance.
- Company: Join a forward-thinking company dedicated to community standards and quality.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with mentorship opportunities and career advancement.
- Why this job: Make a real difference in content quality while developing your skills.
- Qualifications: 2+ years in quality control and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities to include but not be limited to the following:
- Partner with Client internal teams to ensure that decisions made by Vendor's content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
- Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
- Complete all audits in the required timeframe and provide timely and usable feedback to Agents to drive improved performance.
- Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
- Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
- Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
- Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
- Mentor new Quality Policy Experts on the use of audit tools and systems.
- Develop process documentation and aggregate feedback about the functionality of audit tools.
- Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
- Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
Recommended Qualifications:
- Passion for providing support to people with accuracy and empathy.
- 2+ years experience in a quality control environment.
- Written and verbal language proficiency in English and at least one local language supported at the site.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
- Experience with Tableau/Power BI or other similar tools is a plus.
- Exceptional attention to detail and nuance.
- Preferred trust and safety experience.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Strong critical thinking and problem-solving skills.
- Ability to multitask and work independently in an unstructured environment.
Quality and Policy Expert (Alness) in Highland employer: Teleperformance Ltd
As a Quality and Policy Expert in Alness, you will join a dynamic team dedicated to ensuring the highest standards of content moderation. Our company fosters a collaborative work culture that prioritises employee growth through mentorship and continuous training opportunities, while also offering competitive benefits and a commitment to work-life balance. With a focus on innovation and community support, we empower our employees to make impactful decisions that enhance user experience and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Policy Expert (Alness) in Highland
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you refine your answers and boost your confidence. We want you to shine when it’s your turn in the hot seat!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Quality and Policy Expert (Alness) in Highland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality and Policy Expert role. Highlight your relevant experience in quality control and any specific skills that match the job description, like your proficiency with Excel or experience in a dynamic environment.
Showcase Your Passion:We love candidates who are passionate about supporting people with accuracy and empathy. In your application, share examples of how you've demonstrated this in previous roles, especially in quality assurance or content moderation.
Be Detail-Oriented:Attention to detail is key for this role. When you’re writing your application, double-check for any typos or errors. A polished application shows us you care about quality and precision, which is exactly what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s content policies and operational guidelines. Brush up on their products and community standards so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analysis tools like Excel, Tableau, or Power BI. Be ready to share specific examples of how you've used these tools to identify trends or improve processes in previous roles.
✨Demonstrate Your Problem-Solving Ability
Think of a few scenarios where you’ve had to tackle inefficiencies or errors in a process. Be prepared to explain your thought process and the steps you took to resolve those issues, showcasing your critical thinking skills.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, highlight your experience in collaborating with others. Share examples of how you’ve mentored colleagues or worked with training partners to bridge knowledge gaps.
