At a Glance
- Tasks: Ensure content moderation accuracy through audits and provide actionable feedback.
- Company: Join a forward-thinking company dedicated to quality and community standards.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference by enhancing content policies and supporting community engagement.
- Qualifications: Experience in quality assurance and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Quality Policy Expert Responsibilities include the following:
- Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
- Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
- Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
- Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
- Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
- Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
- Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
Quality and Policy Expert in Highland employer: Teleperformance Ltd
As a Quality and Policy Expert, you will thrive in a dynamic work environment that prioritises collaboration and continuous improvement. Our company fosters a culture of open communication and professional development, offering ample opportunities for growth and training to enhance your skills. Located in a vibrant area, we provide a supportive atmosphere where your contributions directly impact our community standards and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Policy Expert in Highland
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in quality and policy roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of content policies and operational guidelines. We want you to be the go-to expert, so show off your understanding of the company's standards during the chat!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. The more proactive you are, the better your chances of landing that Quality and Policy Expert role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you’re genuinely interested in the role and the company.
We think you need these skills to ace Quality and Policy Expert in Highland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality and Policy Expert role. Highlight your experience with content moderation and internal audits, as well as any relevant training coordination you've done. We want to see how you can bring your unique skills to our team!
Showcase Your Knowledge:Demonstrate your understanding of content policies and operational guidelines in your application. Mention any previous roles where you had to stay updated on community standards or similar policies. This will show us that you're not just applying for a job, but that you genuinely care about the work we do.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Quality and Policy Expert position. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s content policies and operational guidelines. Brush up on their products and community standards so you can speak confidently about how your expertise aligns with their needs.
✨Showcase Your Audit Skills
Prepare examples of your experience with internal audits, especially how you've planned, implemented, and provided feedback in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Collaboration is Key
Think of instances where you’ve successfully collaborated with teams to enhance performance. Highlight your ability to work with training partners and operations teams to bridge knowledge gaps and improve effectiveness metrics.
✨Be Proactive
Demonstrate your proactive approach by discussing how you identify areas needing improvement. Share examples of how you’ve taken initiative in past roles to drive policy changes or enhance team performance.
