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- Tasks: Lead strategic projects and manage multi-disciplined teams in a fast-paced environment.
- Company: Dynamic company offering hybrid work and a collaborative culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a vibrant team with excellent career advancement opportunities.
- Why this job: Make a real impact by delivering innovative change and improving client relationships.
- Qualifications: Experience in project management, team leadership, and strong IT skills required.
The predicted salary is between 50000 - 60000 £ per year.
Salary dependant on experience
Location: Hybrid with ability to commute to key TP UK Site (Glasgow / Manchester / Bristol)
Contract: Permanent
Hours: 37.5 hours per week. Flexibility required
Role Overview:
You will be accountable for the successful delivery of strategic Projects and Change within a fast-paced environment. This will include operational and business change, IT change governance and strategic activity as defined by the business through the effective management of multi-disciplined project teams and using planning tools including MS Project and wider MS Office tools. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. You will have experience in managing, coaching and developing professional teams and have significant skills and experience in Client relationships and Exec level reporting and engagement. The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.
Key Tasks / Responsibilities:
- Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements
- Monitoring and reporting on the status of projects including cost, timing, and staffing
- Ensuring adherence to internal and external Quality, Compliance and Regulatory standards
- Identifying/resolving obstacles to completing projects on time and to budget
- Manage multiple, interrelated projects
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
- Programme governance oversight across full suite of Projects to ensure delivery to required standard and wider internal and external stakeholder reporting
- Client engagement and relationship building to manage the successful delivery of change
- Delivers change in line with a strong Prince2 methodology (Planning, Governance, Reporting)
- Oversee strong Risk & Issues Management and reporting
What are we looking for?
- Able to demonstrate strong IT skills, including a full MS Office suite
- Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills
- Confident with managing changing requirements, able to action rapid impact analysis and make recommendations
- Thrives in a fast-paced environment
- Must have experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment
- Experience of external customer facing projects
- Outstanding stakeholder relationship skills (internal and external)
- Experience in managing teams through the full employee lifecycle
- Proven delivery of cross functional projects, ideally including over £1m initiatives
- Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
- Current Prince 2 Practitioner qualification (Agile qualification preferred)
- Educated to degree level or equivalent
Senior Project Manager in Glasgow employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management. Think about how you’ve handled conflicting deadlines or managed teams in the past. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve got examples of successful projects, presentations, or reports, gather them together. This will help you demonstrate your expertise and give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Project Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience in managing complex projects, especially in a Contact Centre environment, and showcase your skills in client engagement and team management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully delivered projects and managed teams in fast-paced environments.
Showcase Your IT Skills: Since strong IT skills are essential, be sure to mention your proficiency with MS Office tools and any project management software you’ve used. This will demonstrate that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your past projects in detail. Be ready to explain your role, the challenges you faced, and how you overcame them. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Master the Tools of the Trade
Since the role requires proficiency in MS Project and other MS Office tools, brush up on these before your interview. Consider preparing a few examples of how you've used these tools effectively in past projects to demonstrate your technical skills.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and developing teams. Think of specific instances where you coached someone or resolved conflicts within your team. This will highlight your ability to lead and mentor, which is crucial for this role.
✨Engage with Stakeholder Management
Since client engagement is key, come equipped with examples of how you've built and maintained relationships with stakeholders. Discuss any strategies you’ve used to ensure successful project delivery while keeping everyone informed and satisfied.