At a Glance
- Tasks: Handle inbound customer queries and resolve fraud cases for Lloyds Banking.
- Company: Join Teleperformance Ltd, a leader in customer service solutions.
- Benefits: Hybrid work options, competitive salary, and career advancement opportunities.
- Other info: Dynamic team environment with potential for remote work after probation.
- Why this job: Make a difference by protecting customers from fraud in the banking sector.
- Qualifications: Strong communication skills and 2 years' experience in financial services.
The predicted salary is between 30000 - 40000 £ per year.
Teleperformance Ltd in Glasgow is seeking a Fraud Specialist to join their team, providing crucial inbound customer service for the Lloyds Banking Division campaign. The role involves addressing fraud cases, supporting customers in banking processes, and maintaining high standards of service.
Candidates should possess strong communication skills and a minimum of 2 years' experience in financial services. Opportunities for both on-site and remote work are available based on performance after probation.
Inbound Fraud Specialist - Banking Support (Hybrid) in Glasgow employer: Teleperformance Ltd
Teleperformance Ltd is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements and a commitment to high standards in customer service, employees are empowered to thrive in their roles while contributing to meaningful banking support for Lloyds. The company fosters a collaborative environment where your skills can shine, making it an ideal place for those seeking a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Fraud Specialist - Banking Support (Hybrid) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Teleperformance Ltd on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your fraud detection knowledge. We should be ready to discuss real-life scenarios and how we’d handle them. Show them we know our stuff!
✨Tip Number 3
Practice our communication skills! Since this role is all about customer service, let’s role-play some common customer interactions. The more confident we are, the better we’ll shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Inbound Fraud Specialist - Banking Support (Hybrid) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and any relevant skills. We want to see how your background aligns with the role of an Inbound Fraud Specialist, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and customer service. We love seeing candidates who can connect their personal experiences to the role.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Understand common fraud schemes, especially those relevant to banking. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experience where you effectively communicated with customers or resolved conflicts. Practising clear and concise responses will help you shine during the interview.
✨Familiarise Yourself with Banking Processes
Dive into the specific banking processes that Lloyds uses. Knowing how to navigate these systems can set you apart from other candidates. It shows that you’re proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Think of situations where you've dealt with fraud cases or customer complaints, and be ready to explain your thought process and actions taken.
