CUSTOMER SERVICE EXPERT
OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
~ Operational hours after training - We require full flexibility between 07: Monday - Sunday
~ Training: 2 weeks based in Glasgow, Cuprum Building (Argle Street City Centre)
~ Training hours 09:00am – 18:00pm Monday – Friday
~ First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Once you have applied, you will be sent an online assessment to complete. lease ensure you upload your CV when requested at the time of your application as you will be required to demonstarate minimum 1 year customer service experience.
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills, with fluency in English essential
Previous banking/ financial services experience is highly desired
Previous call centre/ customer service experience is essential
Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
Helping customers that may be going through financial difficulty and debit card support
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
Work with vulnerable customers, and helping to resolve complex cases
Confident in following banking processes and being able to clearly explain these to our customer
Hiring: Customer Service Advisor - Lloyds Banking Group (Permanent) in Glasgow employer: Teleperformance Ltd
Join our dynamic team as a Customer Service Advisor in the heart of Belfast City Centre, where we prioritise your work-life balance and offer a competitive salary of £27,976. Enjoy a supportive work culture with numerous employee benefits, including savings discounts, mental health support, and opportunities for professional growth. With flexible working arrangements and a commitment to your well-being, we provide an environment where you can thrive both personally and professionally.
