At a Glance
- Tasks: Manage customer queries via calls and emails, providing high-impact support.
- Company: Leading customer service provider in Glasgow with a strong reputation.
- Benefits: Competitive salary, savings discounts, and well-being resources.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in a Contact Centre and strong communication skills.
The predicted salary is between 26436 - 26436 £ per year.
A leading customer service provider in Glasgow is looking for a Customer Service Expert to manage incoming calls and emails, resolving customer queries. Candidates should have proven experience in a Contact Centre and the ability to work under pressure. Excellent verbal and written communication skills are essential.
The position offers various perks such as savings discounts and well-being resources, with a competitive salary of £26,436.80 per annum.
Glasgow Customer Service Pro – Flexible, High-Impact Support employer: Teleperformance Ltd
As a leading customer service provider in Glasgow, we pride ourselves on fostering a dynamic work culture that prioritises employee well-being and growth. Our team enjoys a competitive salary alongside attractive benefits such as savings discounts and access to well-being resources, making it an excellent place for those seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Glasgow Customer Service Pro – Flexible, High-Impact Support
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer queries, try role-playing with a friend or family member. This will help you feel more confident when handling those tricky questions in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those assessments. Plus, applying directly shows your enthusiasm and commitment to joining the team!
We think you need these skills to ace Glasgow Customer Service Pro – Flexible, High-Impact Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a Contact Centre. We want to see how you've handled customer queries and worked under pressure, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your excellent verbal and written communication skills. Let us know why you’re the perfect fit for the Customer Service Expert role.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this will show your experience in a Contact Centre environment.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are essential, practice answering common interview questions out loud. This will help you articulate your thoughts clearly and confidently during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've resolved customer queries effectively. Highlight your ability to work under pressure by discussing specific instances where you maintained composure and delivered results.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Understanding what they stand for will allow you to tailor your responses and demonstrate that you're a good fit for their team.
