At a Glance
- Tasks: Help customers combat fraud and provide top-notch service in a dynamic environment.
- Company: Join Teleperformance, a leading contact centre with a focus on customer care.
- Benefits: Competitive salary up to £28,500, flexible working options, and comprehensive training.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: 2 years of financial services experience and excellent communication skills required.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: Various 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This follows successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits…
Fraud Specialist in Glasgow employer: Teleperformance Ltd
Teleperformance is an exceptional employer located in Glasgow, offering a dynamic work environment where employees can thrive in the fast-paced world of customer service. With a strong focus on employee development, we provide comprehensive training and flexible working options post-probation, ensuring that our team members can balance their professional and personal lives effectively. Our commitment to fostering a collaborative and supportive culture, alongside competitive salaries and opportunities for growth within the Lloyds Banking Division, makes us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in financial services and demonstrate your problem-solving skills confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Teleperformance.
We think you need these skills to ace Fraud Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your skills align with our values at StudySmarter. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Use clear and confident language to convey your points.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Familiarise yourself with common scams and how to handle them, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. You might want to do some mock interviews or even record yourself to see how you come across.
✨Demonstrate Empathy
Prepare examples from your past experiences where you've had to deal with vulnerable customers or difficult situations. Highlight how you listened, understood their concerns, and provided solutions, as this is crucial for the Fraud Specialist role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to fraud cases. Think about how you would approach these situations, focusing on problem-solving and decision-making skills, as they are key to succeeding in this position.
