At a Glance
- Tasks: Handle inbound calls, assist customers with personal banking queries, and resolve issues efficiently.
- Company: Join Teleperformance, a leading contact centre known for delivering top-notch customer service.
- Benefits: Enjoy perks like remote work options, wellbeing resources, and a competitive salary of £12.21 per hour.
- Other info: Flexible working options after initial training; potential for career progression within the company.
- Why this job: Be part of a supportive team, make a real difference for customers, and grow your skills in a dynamic environment.
- Qualifications: Excellent communication skills and a positive attitude; previous customer service experience is essential.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
Start Date: Ongoing
Salary: £26436.80
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
Operational hours after training - We require full flexibility between Monday - Sunday
Training: 2 weeks based in Glasgow, City Park.
Training hours 09:00am – 18:00pm Monday – Friday
Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You must be able to demonstrate at least one years' experience in a customer service role. Please ensure that you upload your CV when requested during your application.
Who we are looking for…
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills, with fluency in English essential
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
Confident in having customer conversations
High levels of accuracy and attention to detail
Confident in working independently
Confident in making complex decisions
Self-motivated and able to affectively problem solve
Interpersonal skills
Be driven to work towards achievable targets
Excellent numeracy skills
Previous banking/ financial experience is highly desired but not essential
Previous call centre/ customer service experience is essential
Values we look for you to have...
Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
Helping customers that may be going through financial difficulty and debit card support
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
Confident in following banking processes and explaining this to customer
Here are our key benefits…
Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress
Customer Service Specialist, Lloyds Banking Group (Personal in Glasgow employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal in Glasgow
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and values. Understanding their approach to customer service will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you become more comfortable with handling various customer situations, which is crucial for a Customer Service Specialist.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle challenges effectively.
✨Tip Number 4
Highlight your flexibility and willingness to adapt to different working environments. Since the role offers both on-site and remote options, showing that you're open to either will make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in banking or call centre roles. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and ability to empathise with customers. Mention specific examples of how you've handled difficult situations in the past, aligning them with the values sought by Lloyds Banking Group.
Showcase Your Skills:In your application, emphasise your interpersonal skills, problem-solving abilities, and attention to detail. Provide examples of how you've worked towards targets and collaborated with team members in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Specialist role.
How to prepare for a job interview at Teleperformance Ltd
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. Practice speaking clearly and confidently about your experiences, and be prepared to demonstrate your ability to listen actively and respond empathetically during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your critical thinking skills and how you approach challenges, as this role requires a proactive mindset in dealing with various customer queries.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with others, share experiences that showcase your ability to collaborate effectively. Mention any instances where you contributed to team success or supported colleagues, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your emotional intelligence and decision-making skills. Think of situations where you had to handle difficult conversations or provide support to customers in distress, and be ready to explain your thought process.
