At a Glance
- Tasks: Assist Aviva Home customers with their insurance queries and ensure top-notch service.
- Company: Join Aviva, a leading multinational insurance company with a strong customer focus.
- Benefits: Enjoy competitive salary, 28 days holiday, wellness support, and career development opportunities.
- Other info: Flexible shifts and a supportive training environment to help you thrive.
- Why this job: Make a real difference in customers' lives while working from the comfort of your home.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 23900 - 31600 £ per year.
Job Overview - Aviva Home Inbound Customer Service Specialist
Start Date: 06/04/2026
Salary: £27,976.00 Per Annum - £13.45 per hour
Site: Work From Home
Shifts: Full Time 40 hours working 5/7 days Monday to Friday 08:00-20:00, Saturday 09:00 -17:00 and Sunday 10:00 to 16:00 (must be fully flexible to cover business operating hours)
Training: 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment)
Contract: Permanent
Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)
Day to day responsibilities of the Customer Service Representative:
- Inbound Customer Service processing Aviva Home customers policies
- Handling call demand for Aviva Home Insurance policies
- Adhering to mandatory call scripts on all calls
- Using multiple systems simultaneously
- Owning and handling FCA regulated complaints through to completion
- Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
- Identifying and recording vulnerability, where patience, empathy and support are critical
- Complying with strict FCA regulations around compliance with a key focus on customer protection
Skills needed to be a Customer Service Representative:
- Must be proficient in using/navigating PC systems within a fast-paced environment
- Fantastic verbal/communication skills
- Comprehensive experience within a customer service environment
- Have an open mind and positive attitude in response to feedback to help you improve
- The ability to establish collaborative customer relationships
- A good attitude and the ability to interact with lots of different people
- Strong written skills with the ability to show attention to detail
- Professional and friendly manner
- A good, consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Other Info/Work From Home Requirements:
- Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place.
- It is imperative that you maintain a professional working environment as you would if you were coming to an office.
- It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations.
- This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation.
Benefits of being a Customer Service Representative:
- On-line recruitment process, with potential job offer within 24 hours and fully paid training
- 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP and £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Teleperformance are proud to be working with Aviva, one of the world's most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well.
We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.
Customer Service Specialist- Aviva Home in Glasgow employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee well-being and development. With comprehensive training, generous holiday allowances, and a robust benefits package including mental health support and career progression opportunities, we empower our Customer Service Specialists to thrive while delivering outstanding service for Aviva, a leading global insurance brand. Join us to be part of a dynamic team that values your contributions and fosters a culture of excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist- Aviva Home in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist- Aviva Home in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance Ltd!
How to prepare for a job interview at Teleperformance Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
