Customer Service Representative Lloyds Banking Group Disputes - glasgow, central scotland, uk

CUSTOMER SERVICE EXPERT

OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: November 2026

• Salary: £27,081.60 (enhanced rate applies between 9pm – 11pm)

• Job Type: Full Time – Permanent

• Working Hours: 40 hours per week (including training)

• Operational hours after training - We require full flexibility between 07: Monday - Sunday

• Training: 2 weeks based in Glasgow, Cuprum Building (Argle Street City Centre)

• Training hours 09:00am – 18:00pm Monday – Friday

• Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Once you have applied, you will be sent an online assessment to complete. If successful you will be invited to a short interview should your application. P

lease ensure you upload your CV when requested at the time of your application as you will be required to demonstarate minimum 1 year customer service experience.

Who we are looking for…

• A professional, polite and courteous telephone manner

• Ability to deliver excellent service with outgoing nature

• Excellent verbal communication skills, with fluency in English essential

• A good listener who can convey empathy, patience and understanding

• Confident and proactive to deal with difficult situations and conversations

• Confident in having customer conversations

• High levels of accuracy and attention to detail

• Confident in working independently

• Confident in making complex decisions

• Self-motivated and able to affectively problem solve

• Interpersonal skills

• Be driven to work towards achievable targets

• Excellent numeracy skills

• Experience in working with vulnerable customers

• Previous banking/ financial services experience is highly desired

• Previous call centre/ customer service experience is essential

Values we look for you to have...

• Process Excellence - doing things well means something to you and you will always strive to improve on your work

• Collaboration - you enjoy working with others and you like working as a team player

• Communication - You can speak and write clearly and in a confident manner

• Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.

• Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.

• Critical thinking - you are abl to think logically when making decisions

• Solution Orientation - having a forward thinking mindset focused on resolving challenges

• Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact

• Follow Dispute processes to ensure customer satisfaction

• Objection handling whilst ensuring the customer that we are here to help them and keep their