At a Glance
- Tasks: Provide top-notch customer service and support for banking disputes.
- Company: Join a leading contact centre with a focus on world-class service.
- Benefits: Competitive salary, flexible working options, and wellness resources.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: 1 year of telephony experience and excellent communication skills.
The predicted salary is between 27081 - 27081 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Start Date: 22 June 2026
Salary: £27,081.60 (enhanced rate applies between 9pm – 11pm)
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 07:00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You will be invited to a short interview should your application be successful at the initial stage. Your CV must demonstrate 1 year telephony experience in handling inbound telephone calls.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
Values we look for you to have:
- Process Excellence - doing things well means something to you and you will always strive to improve on your work
- Collaboration - you enjoy working with others and you like working as a team player
- Communication - You can speak and write clearly and in a confident manner
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others
- Open-mindedness - you possess the ability to empathise, be kind and be good with others
- Critical thinking - you are able to think logically when making decisions
- Solution Orientation - having a forward-thinking mindset focused on resolving challenges
- Entrepreneurship - taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Follow Dispute processes to ensure customer satisfaction
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars
Customer Service Representative Lloyds Banking Group Disputes in Glasgow employer: Teleperformance Ltd
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow where you can thrive as a Customer Service Representative for the Lloyds Banking Group Disputes Team. With a strong focus on employee growth, we provide comprehensive training and the flexibility to choose between on-site or remote work after your initial onboarding, ensuring a supportive culture that values collaboration and emotional intelligence. Our competitive salary, extensive benefits, and commitment to employee wellbeing make us a standout choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. Focus on being polite, clear, and showing empathy – it’ll make a world of difference!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve handled difficult situations or provided excellent customer service. This will show them you’re the right fit for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your telephony experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role is all about talking to customers, let your written communication shine! Use clear and confident language in your application to demonstrate your verbal skills right from the start.
Emphasise Problem-Solving Abilities:We’re looking for someone who can handle complex situations with ease. Share examples in your application that show how you’ve successfully resolved issues in the past – it’ll make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the banking sector. Familiarise yourself with common banking terms and processes, especially those related to disputes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent verbal communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on being polite and courteous, as these traits are essential for handling customer calls effectively.
✨Demonstrate Empathy
Prepare examples from your past experiences where you've successfully handled difficult situations with empathy and understanding. This is crucial when dealing with vulnerable customers, so be ready to discuss how you can make a positive impact on their experience.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Think of specific instances where you took ownership of a challenge and resolved it efficiently. Highlight your critical thinking abilities and how you can apply them to real-life customer service scenarios.
