Customer Service Advisor - Working From Home - Banking in Glasgow

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Job Type: Full Time – Permanent Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between Monday - Sunday ~ Training: 2 weeks based in Glasgow, Cuprum Building (Argle Street City Centre) ~ Training hours 09:00am – 18:00pm Monday – Friday First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. You must be able to demonstrate at least one years' experience in a customer service role. A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management Confident in following banking processes and explaining this to customer Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Refer-A-Friend earns up to £1,200 for you