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- Tasks: Provide top-notch customer service and assist with banking disputes.
- Company: Leading global contact centre provider in Glasgow.
- Benefits: Competitive salary, flexible working options, and extensive training.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Full-time, office-based role with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading global contact center provider in Glasgow is seeking a Customer Service Specialist. This full-time, office-based role involves providing exceptional service in the Disputes Team for the Lloyds Banking Division.
Responsibilities include:
- Answering inbound calls
- Assisting customers with their banking needs
- Ensuring high customer satisfaction
The ideal candidate should possess strong communication skills and previous customer service experience.
Benefits include a competitive salary, flexible working options, and extensive training.
Banking Disputes Support Specialist – On-site in Glasgow employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Disputes Support Specialist – On-site in Glasgow
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about your past experiences and how they relate to the role of a Banking Disputes Support Specialist. We want you to shine when discussing your skills!
✨Tip Number 3
Dress appropriately for the interview. Even though it’s an office-based role, making a good first impression with your attire can set the tone for the rest of the conversation. We want you to feel confident!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Banking Disputes Support Specialist – On-site in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Banking Disputes Support Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional service in the banking sector. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In the Disputes Team, you'll need to handle various customer issues. Use your application to provide examples of how you've successfully resolved conflicts or challenges in previous roles. We appreciate candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application smoothly. Let’s get started on this journey together!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Banking Basics
Brush up on your knowledge of banking services and common disputes. Familiarise yourself with terms like chargebacks, fraud, and customer rights. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex issues simply and effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experience where you resolved conflicts or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or training processes. This shows your interest in the role and helps you gauge if the company is the right fit for you.
